El Jefe's Taqueria - Boston University

I don’t know why I even bother ordering from this place anymore.
The value and taste has definitely gone down.
I ordered double meat and PAID for it but got home and noticed I didn’t get it.
They’re soooo cheap at every location and I always hope that it’ll be different but they are consistently inconsistent!!

Very authentic Mexican food.
Bowl and a coke got me under 15$.
Tasty food and awesome environment

Owner response

As you will see from the attached photos what I paid for and what I got were not the same.
The food was also not even warm, again some parts cold. I paid for a double portion for my chicken bowl, I did not get that.
It had sour cream instead of guacamole.
The meat was also pretty tough, and the rice should have been white not Mexican in the bowl. I paid for 3 tacos and there was like 5 pieces of cubed chicken sprinkled in one taco and the other two tacos barely had any.
The chicken that was in the tacos was dried out, and the mango salsa and other things I requested were barely present. My plantains were burnt, to the point where the color changed to black and parts were inedible and too tough to chew. My drink was like it was the actual drink on the bottom and water poured on top to help dilute it, and no, there was no ice present in the drink. The chips and guacamole I got the chips were oddly cold, but tasted okay, and the guacamole was weirdly peppered. I am also having some weird reaction where I am now wheezing and need to take an antihistamine when nothing in the ingredients should be causing this sort of reaction.
I don't know why this happened, but this should have not happened. This is not okay.
I will be disputing the charges with my bank to be refunded, and have contacted Door Dash, who only offered me $26 of a refund for a $49 order.
I also contacted the business directly via email.
Save your money, and head elsewhere.

Owner response