Bagel shop, Bakery, Breakfast restaurant, Cafe, Coffee shop
Place is racist to Hispanics. my HISPANIC husband is CONSTANTLY badgered at this location when picking up our order.They say people like to steal that’s why.OK, well today someone actually took our order and when my husband asked about it he was made to feel like he was in the wrong.They always monitor him picking up the order but some how missed who took ours? But that’s our fault right? At least that’s how we were made to feel while the employee repeated over and over how he already made it.I’m so done with this kind of treatment and won’t be returning to this location.Employees need to treat EVERY customer with the same respect and courtesy.
Owner response
This is very concerning to hear, Maria.We do not tolerate any sort of discrimination in our stores.Everyone should be treated with dignity and respect.Please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around.If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
My partner traveled in the snow to pick up my mobile order and arrived home with a honey wheat bagel that had some mysterious whitish cream and weird odor on it.I didn’t want to drive all the way back in the snow so I tossed it and wasted money on a bagel with weird cream on it.
Owner response
Thank you for bringing this to our attention, Yafa.We are taking all matters regarding health and food handling seriously and are working diligently to ensure our customers have the best experience.We would like to look into this right away, please reach out to us at https://www.einsteinbros.com/contact/ with the details of your visit so we can assist and turn your experience around.If you are satisfied with how your issue was resolved by our Guest Services team after the form is submitted, we would love it if you could update your review to reflect this!
These people are so freaking sweet.i always get a bagel delivered to me at work.i love it.today they had no chocolate chip bagels which i was totally fine with.but they gave me extra stuff to make up for it which they definitely didn’t have to do.i appreciate you guys !!
Owner response
We're glad to satisfy your cravings, Hannah.We work hard to provide you with high-quality products and excellent service.Come stop by again soon!
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