Donatos Pizza

Ordered pizza online last night for delivery Sunday at 7pm.
Our pizza arrived on time however was not completely cooked.
Our veggie pizza is still dough, the cheese bread is half cooked as is our second pizza.
I’ve been on hold to speak with someone for 25 minutes and no one answers.
These pizzas were clearly rushed and not fully cooked internally.
We’d like our money back at least if we could get a hold of anyone.
This is our local shop and it’s not the first time we’ve had issues with orders.
I understand being short staffed but we still paid full price $60 with tip for food we can’t eat.
Not okay.

Owner response

This place is an absolute dumpster fire.
From the product they serve to the management staff, to the serving staff- it’s all horrendous.
As a Columbus native I’ve always loved Donatos, but since moving to New Albany and being stuck with ordering from this place- I can firmly say I will never ever recommend or order from here again.
(Example: photo is the cheese pizza with extra sauce I ordered….) They are consistently incorrect, forget whole items, forget toppings, burn things, undercook things, etc.
When confronted they are rude, dismissive and act like it is your fault.
They are never willing to give you your money back, even when returning the food that was incorrect, they are never even willing to fix what they got incorrect.
To anyone thinking of getting pizza or food from here- I recommend Eagles, Brenz, Jets, literally ANYWHERE else. Donatos corporate needs to overhaul the staff at this location and do a complete reopening with new training.
HOT MESS.

Arrived to pick up my pizza and was told by two employees that my order wasn’t there and I needed to go to the other Donatos across town.
When I got to that Donatos they told me my order wasn’t there either.
I had left my phone at home and had to confirm with my son at home which Donatos had my order.
It was the original Donatos! When I arrived for the second time, the guy quickly found my order and said it had been there the whole time.
He apologized and gave me the whole 65 dollar order for free.