Domino's Pizza

We ordered via the app for the drive thru pickup window.
When we arrived, we were told they lost our order and to pull around and wait in the parking lot for it.
When they finally brought out the order, no discounts or anything were given for the inconvenience and delay.
Upon opening the boxes at home, one of our pizzas was horribly done.
I have attached photos.
It was supposed to be half cheese and half mushroom, black olive and onion.
As shown, there are about 3 slices with the vegetable toppings and they are significantly smaller than the cheese slices.
The pizza was cut horribly irregular.
2 stars because our other pizza and the stuffed cheesy bread were good.
Additionally, they offer delivery to our area, but after years of our neighborhood being established, we can still only get delivery if we call and order via phone.
The app still says they can’t deliver to our address when they actually can. Edited to add: I emailed like they suggested below.
Then they tell you that they can’t do anything without the name, phone number, location, and order number associated with your order.
So I emailed a second time with that information.
I have not gotten a response or resolution as of 12/19/23.
My order was from 12/14/23.

Owner response

Ordered carry out at least 3 times in the last 4 months.
Everytime I go to pick up(30-45minutes) later like suggested.
They tell me it’s not ready they are short staffed.
One time I waited 2 HOURS, and they just kept telling me they were short staffed.
They never answer the phone and are always rude about it when I confront them about my pizza never being ready.
Haven’t gotten a pizza on time not once.
I think they wait until you show up and confront them about it to start making it..

Owner response

I ordered online for carryout.
The estimate showed 50-60 minutes.
After an hour I called as the app was still showing our order in ‘prep’.
The first time I called I held for 5 minutes and was hung up on.
The second time I called I spoke the a very rude employee.
He told me my order would be another 30-45 minutes (so an hour and a half + for ONE cheese pizza for carryout).
He told me it wasn’t ’his problem’, cancelled my order and hung up on me. So well past a reasonable dinner time I am told it will be even longer with no apologies or solutions and instead my order was cancelled.
We go to this location a fair amount and this is by far the worst computer service we have received.
The person I spoke to was beyond rude and disrespectful.

Owner response