Denny's

I used to LOVE Denny's.
But now it sucks! Jantzen Beach Denny's is not worth it. My husband, daughter and son went to pick up an order I placed online through Google food.
He noticed my son's whole order was missing he ran back in and there it was just sitting there because they forgot to put it in the bag. The food was garbage my over easy egg yolks were cooked, not poppable at all, the hashbrowns were under cooked/raw in places, I paid extra for Bacon & an extra slice of ham and even though they charged me for them, they didn't even give them to me and the "extra" avocado I paid for yeah those two little slices in the pic below.
What a rip off! My son's dollar chocolate chip pancakes were over cooked and so the chocolate chips were over cooked.
Gross! My husband and daughter's pancakes also were overcooked and dry.
My husband also mentioned his bacon tasted off.
Hopefully he doesn't get sick.
I called them and was told because it is an online order they cannot do anything and that I would have to try to get a refund online.
Yeah there is no where to request a refund online.
I left my name and number with the manager as she will pass it on to the GM or RM because apparently she doesn't have an email address for either of them and when I asked when they would be there I was told "they don't have set schedules" so they don't know...
this place is pathetic and needs to be shut down for piss poor service and gross food.
:/ We spent $72 on this order! What a waste of money...we will NEVER go back!!

Owner response

We went for breakfast, the wait staff was friendly, the facility was run down, the booth seats were broken down, and the floors were dirty. The food was up quickly, and the pancakes were good.
However, the sausage was Terrible; we had a bite and left the rest, worst taste Ever! Breakfast for 2 was pricey for what we received; it’s not worth the food.

Owner response

After standing in the doorway for the first 10 minutes people started to filter in as the cashier cashed each customer our before seating anyone.
We would of left but didn’t think it would be all bad.
Sat down for our order and no strawberry milkshakes only chocolate.
Milkshake did not come with the metal tin as said in the menu and it was more like chocolate milk.
Pretty pricey for that.
Ordered an omelet with gluten free toast was told I could get pancakes instead.
Waitress did not check on our order and charged us $3.50 for the up charge on getting pancakes when a side of pancakes is only$3.39.
Not only did she charge .11 cents more but she didn’t give me the gluten free bread too.
During and after Covid Dennys is another victim of poor service and will go bankrupt this year due to their inadequacies.
The 2 stars are for the cooks, they really rocked the orders out!

Owner response