Dairy Queen Grill & Chill

Name: Dairy Queen Grill & Chill
Address: 13150 W Maple Rd, Omaha, Nebraska, 68164, US
Telephone: (402) 431-9792
Price range: $
Rating: 3.40

Fast food restaurant, Ice cream shop

Location: 13150 W Maple Rd, Omaha, NE 68164, United States
Phone: (402) 431-9792
Price: $

Drive through

Sunday: 10:30 am-10 pm
Monday: 10:30 am-10 pm
Tuesday: 10:30 am-10 pm
Wednesday: 10:30 am-10 pm
Thursday: 10:30 am-10 pm
Friday: 10:30 am-10:30 pm
Saturday: 10:30 am-10:30 pm

Food & drink

Vibe

Comfort food

Cheeseburger

Burger

French fries

Ice Cream

By owner

Street View

Menus and Prices

Add Your Review

Reviews

I came in to get a twist cone with crunchy peanuts on a beautiful evening.
I thought what a nice late afternoon treat while we can sit outside to enjoy the weather.
The register person did not ring up my order correctly.
My total was $3.07–I gave him a five and .07 cents.
He gave me the .07 back and then change even though I told him oh I don’t like having a bunch of change let me get you the .07.
I had my service dog with me as well who had her vest on.
The older blonde with her hair in a pony tail and half bun appeared to not be pleased with my service dog being with me and rolled her eyes at me when it was our turn to order.
Appears staff do not know/understand ADA law.
If they weren’t sure my service dog was a service dog, they could have asked me the two allowable question, instead of being annoyed my service animal was with me b/c I have a disability.
I was not impressed.
Lots of people working and lots of standing around.
We ate outside on such a beautiful night.
Poor poor service.
Most likely will not return.
Do better.

Owner response

We are very sorry to read this, Jodi.
Please reach out to us at http://bit.ly/1qWPR4a.
Thank you.
- DQ Fan Relations Team

We went in the lobby today.
The staff wasn’t friendly at all.
The person that appeared to be the manager had food all over her clothes, was hacking in her hand, rubbing her hair and then started preparing people food (not ours) without washing her hands.
We waited an hour for 2 cones and 2 blizzards.
Nobody is cleaning up either!

Owner response

Hi LaTisha, this is the Dairy Queen Corporate Fan relations team.
Your feedback is important to us and we would appreciate it if you contacted us directly about this: http://bit.ly/1qWPR4a.
Thank you.
- DQ Fan Relations Team

I wanted to do something different for lunch by getting a foot-long hotdogs from DQ...no longer available 😑 so I went with the Burger.
They were slow getting out food during the lunch window of the day (not short staffed and teenagers have ZERO sense of urgency to do anything to include making money) AND the food with slightly warm 😑.
Note to self, consider DQ when wanting ice cream 🍦...maybe.

Owner response

Hi Reg, we're sorry to hear about your experience.
We appreciate your feedback and are always listening to our fans.
We hope you give us another chance next time you're craving DQ food and treats. - DQ Fan Relations Team

Reservations