Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 1075 Bardstown Rd, Louisville, Kentucky, 40204, US
Telephone: (502) 452-8990
Price range: $
Rating: 3.80

Mexican restaurant, Caterer, Fast food restaurant

Location: 1075 Bardstown Rd, Louisville, KY 40204, United States
Phone: (502) 452-8990
Price: $

Opening hours

Sunday: 10:45 am-10 pm
Monday: 10:45 am-10 pm
Tuesday: 10:45 am-10 pm
Wednesday: 10:45 am-10 pm
Thursday: 10:45 am-10 pm
Friday: 10:45 am-10 pm
Saturday: 10:45 am-10 pm

Delivery

Sunday: 10:30 am-9:45 pm
Monday: 10:30 am-9:45 pm
Tuesday: 10:30 am-9:45 pm
Wednesday: 10:30 am-9:45 pm
Thursday: 10:30 am-9:45 pm
Friday: 10:30 am-9:45 pm
Saturday: 10:30 am-9:45 pm

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Reviews

I can never seem to get an honest portion at this store.
Today really sent me a good 1/4 of my burrito got squished out by the person making it and I apparently dont get to keep that even though I paid for it. I ordered a large bag of chips and theres literally barely any chips in it at all??? See attached photo Come on guys im not askijg for freebies but if youre going to nickle and dime me im gonna stop coming

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

I’ve always been true to this location…it’s my stop almost every Tuesday.
My boyfriend took me here today after a horrible experience at the ER..got home and opened my guac, found a roach in it.
I thought it might have been some barbacoa but upon further inspection it does indeed have legs and eyes.
I don’t need a refund or free meal, more disappointed because this ruined my favorite spot forever.

Owner response

This is concerning.
We would like to speak with you directly.
Please send us a message here: https://www.chipotle.com/contact-us#report-an-experience -Fia

I am usually not one to complain but my experience tonight was Not my liking after I’ve spent my hard earned money. Customer service was absolutely terrible.
I’m not if The staff was training tonight but there was no communication while I was ordering I had to pay my food two separate times because cashier wasn’t aware of what I had and young man who made my daughters “taco your way” didn’t put any meat in her container , simply filled the container with rice and rolled the tortillas and slid it down the line.
When I asked is there any meat with the tacos I was given a condiment cup with chicken and and orange.