Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 6838 Charlotte Pike, Nashville, Tennessee, 37209, US
Telephone: (615) 356-5860
Price range: $
Rating: 3.60

Mexican restaurant, Caterer, Fast food restaurant

Location: 6838 Charlotte Pike, Nashville, TN 37209, United States
Phone: (615) 356-5860
Price: $

Opening hours

Sunday: 10:45 am-10 pm
Monday: 10:45 am-10 pm
Tuesday: 10:45 am-10 pm
Wednesday: 10:45 am-10 pm
Thursday: 10:45 am-10 pm
Friday: 10:45 am-10 pm
Saturday: 10:45 am-10 pm

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Reviews

Horrific customer service.
I've been to tons of chipotles across the US and this was definitely the worst hands down.
Very rude manager and tried to charge me $18 for 2 single tacos because they put one in a bowl.
Then when I said there's no guac on them she didn't believe me and had to look herself...
The napkins and forks were completely gone, All of the garbage cans were overflowing.
People were stacking trash next to the cans.
Very poor experience.

I normally don’t leave bad reviews but these need to be read by someone higher up in the company for some changes to be made. We showed up at opening and the floor was filthy, tables were not wiped down from the night before, the spoons at the drink and utensil bar were all disgusting and we had to ask for new ones.
Nothing was done about the ones out there even though we told them they were gross. I counted 7 workers that I could see, not including the ones in the back… it was not very busy yet, so there was plenty of available help to take care of things. The food was $57 for 3 of us?? We were shorted meat amount on one bowl… idk if they thought it was a kid size but then charged for adult size? Also charged an extra $4 for something we didn’t get.
The guy working the bar was FLYING through it… and there was no line… felt very rushed and that may be why we were charged extra. It was just a lot….
We probably won’t be back to this one….
:(

Owner response

Send us a quick note to chipotle.com/contact-us and a member of our customer care team will be in touch with you directly. -Sheldon

I’ve never been to this restaurant before!! AMAZING!! I would highly recommend!! I’ve been missing out!! We had a coupon they didn’t honour… We tried it anyway!! Very impressed!!

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

Reservations