Mexican restaurant, Caterer, Fast food restaurant
I will give credit where it’s due.They have been very accurate with my order.However, when it comes to portion sizes, it can be really really awful.In my most recent order, my bowl was missing a quarter of the food.It’s really a waste of time and money.
Owner response
Thanks for sharing your feedback.Reach out to us here: https://www.chipotle.com/contact-us so we can help.
👎🏼👎🏼👎🏼 terrible customer service!!! I got disrespected by two team members and one carne asada bowl for the absolutely ridiculous price of $22.I asked for a regular portion of meat after getting exactly 4 pieces of meat.The team member said “so you want double?” I said “I want the normal portion”.I looked at the customer behind me for agreement and he verbally agreed that it was a very small portion.The team member rolled his eyes and added another scoop.When I got the the cashier, she rang me up for double meat adding an extra $7 to my order.I clarified with her and asked her to check with her colleagues because I didn’t get double nor would I pay over $7 for double.After calling him over, both team members said it didn’t matter how much meat I actually got as he had put 2 scoops in my bowl.When I said I was not comfortable paying $22 for a very normal portion bowl, the cashier said she would not remove the added charge and I had to pay for double if I wanted my food.
Owner response
Thanks for sharing your feedback.Reach out to us here: https://www.chipotle.com/contact-us so we can help.
Rude customer service the cashier.I was trying to redeem an item and explain to her and show her that I do have it.She had an attitude with me I guess for me trying to explain the situation.I told her to cancel the item I was trying to redeem and I guess she got more upset.I had ordered a fountain drink she said I didn't but I showed her my receipt and then she throws the cup in my to go bag.I told her thank you and she said sarcastically your welcome you have such great manners.I didn't come of rude I was frustrated but I was not mean to her.I do not know her name but the cashier name said Jesus
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