China Kitchen

I have patronized this restaurant for over ten years due to good service and the wonderful food.
My rating would have been been far better than today.
Ms Dean needs improvement with customer service.
Two weeks ago they had given me an incorrect order as well as omitted food from the order.
This ordeal had not happened before so I telephoned China Kitchen and asked to speak to the manager.
I spoke to Ms.
Dean and told her about my food order and not pleased with the food.
She then told me not to return the food but I could place another order and pay half price.
Normally, they will replace your order.
However, I agreed. On 3/27/24 I came into the restaurant, identified myself as the person with the incorrect order and reordered what I wanted at half price.
Upon picking up my order, she had stated I wouldn't be getting an egg roll.
Then I realized I had not gotten my soup again that comes with the order.
I went back into the restaurant and was instantly given the soup.
I arrived home expecting to enjoy my food and no steamed rice and less patties received.
In addition, the sauce was salty.
I telephoned again and explained to Ms Dean about my order and she states previous order I had already gotten the rice, etc.
that's why they are not in current order.
Why didn't you tell me that in the first place instead now over the telephone.
Her reaction was "I don't want to talk to you anymore." She hung up.
Please check your food before leaving to make sure you are getting what you're ordered because the outcome could be worsed than my case.
I certainly won't be giving this restaurant my support anymore.

The customer service was awful the rice was too smushy.
The shrimp and the chicken was good.
Cost to much for bad service.
This place should be closed down and the lady up front is rude as heck.
There is an awesome place in Mueller shopping center that serves great Chinese food.
And has better service.

I have been a customer of this place for YEARS! I have enjoyed their food, mostly good food.
But I will never go back there because of one very mean spirited witch that works there.
Maybe culturally there are differences in the way people communicate but this person is angry.
At everyone! And for no reason.
When I repeatedly give my business to any company, it is a compliment for them.
She snarled at me because I ordered chicken wings.
"Why don't you just go to Wingstop if you want wings?" That's what she said to me.
I will be glad when they find her broom so that hag can fly away and never cross my path again.
Until then, I will GLADLY take my wing orders elsewhere.
BYE WITCH!