Restaurant, American restaurant, Bar, Bar & grill, Family restaurant, Hamburger restaurant, Mexican restaurant, Tex-Mex restaurant
Chilis has kept it up after all these years.Great quality food that is just good.It’s a place you can take the family, eat well and not break the bank.Haven’t been to one in many years and when I tasted the food… I was back 15 years ago.Still good!! Service was great too!
Owner response
We’re thrilled to hear that you had a great experience. We look forward to seeing you again!
Always loved their rich creamy potato soup over the past years , tonight however I was served a watery liquid with a few small potato pieces.Both our burgers were ordered pink but arrived well done and covered in oil/fat - guess it was the highest fat content mince .Didn’t complain to waitress who was great with service , here is some advice if you are interested , we understand everything’s gotten more expensive, instead of dropping in quality rather increase the prices and have 3 for $12 or whatever , but don’t sacrifice quality please.
Owner response
We are very sorry to hear about this, Jorg.This is not the quality of food we want to be serving.Can you please get in touch with us via https://www.chilis.com/frequently-asked-questions so we can look into this? Thank you.
So we went there to celebrate our son's accomplishments from his report card.And don't give me wrong.Customer service was nice, but she could have been more up front with us.Because when we ordered food which was pretty good.I ordered some sauce did not know.I was being charged extra for sauces.That's never happened to me going to this establishment.Then she charged me for the chips and nachos.When I didn't ask for that I just said.Let me check to see if I had it free in my app.So she did not understand the assignment.She apologized and I said never said.Well, let me see what I could do to reimburse you.None of that that's horrible So I'm telling everyone before you order.Anything ask them, are you charging me extra for sauces?That's ridiculous.I'm very disappointed to a place that I normally go and I've been going for years.Please do better
Owner response
Thank you for taking the time to leave us a review, Stacey.We strive to give every Guest a great experience, and we’re disappointed to see that this standard was not met.We hope we can meet your expectations next time.
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