Sandwich shop, Cafe, Caterer, Delivery service, Takeout restaurant, Salad shop, Soft drinks shop, Soup restaurant
Food & drink
Vibe
Sandwich
By owner
Street View
Menu 1
Menu 2
Today was a first for me.The service was excellent and so was the food.I actually had the chicken salad melt with a side of pasta salad.I'm not a fan of the pasta salad which I usually love.Next time I'll just get fruit.I had sweet tea to drink and it was perfect.It's not cold so get plenty of ice.The cookie was good also.This was a first but definitely not a last.
Owner response
Dear Ebony, We appreciate the time you took to give us such a great rating! We value your feedback and look forward to seeing you again soon! We're glad you had a great experience and we look forward to continuing to exceed your expectations! Thanks again and we look forward to seeing you again soon.
Great food with a wide variety of chicken salad. It took longer to get our orders than I would have hoped. I believe they push the drive through service through first before tending to the in store customers.
Owner response
Hi Doug, thank you for your feedback.We will certainly pass this along to our leadership team.
I'll let the GM decide if they think this was a "superb experience". - took 21 minutes to receive my food and there was only 1 customer ahead of me. - Self serve cooler broken - Coke flat - My chips didn't make it in my to-go order - Toaster was broken - Out of fruit - Bread for my kids sandwich was stale - The staff was clearly distracted by friends of theirs who came into the restaurant, back and forth chatter between them all, which likely led to the obnoxiously long wait time.One of the employees, was wearing a chicken salad chicken shirt, kept going into the kitchen then back to the register and then out front to hang out with his friends.I'm not even sure this kid was working at that time, at times he acted like he was working and other times he acted as casual as a customer.🤷♂️ Normally a fan of this place but this visit will likely lead to me choosing elsewhere next time.
Owner response
Brian, we are disappointed to hear that you did not have a more positive experience with us at Chicken Salad Chick.Please email us at CSC-17_Sturbridge@chickensaladchick.com.We would like the opportunity to make this right for you.
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