Cafe Rio Fresh Modern Mexican

I love Cafe Rio but never going back to this location again! I figured I’ll do quick taco Tuesday dinner.
I thought wrong with the “quick” part, I should have just cooked at home.
They were moving very slowly.
It took 20minutes to get my order and, when I did get the order, there were so many missing toppings on the tacs.
I got flour tortillas yet they were over cooked and crunchy, 90% of the tacos were just shredded lettuce so I had to dig deep to find a small pinch of meat.
( the picture was after I removed the lettuce to show the meat) I ordered 2 sides of rice and they had absolutely NO flavor and SO dry, one of the container looked like someone scooped a bite out of it. Hot salsa looked slimy too. I should have walked out when I saw the aftermath of left over sheet cake just left alone in the corner of the table, as if the staffs were eating off of it and didn’t clean up. My family was upset how I even paid for those, well I didn’t know until I got home. I’ll be driving extra 5 minute to the other Cafe Rio from now on.

Owner response

No one greeted us walking in.
I had to hang my head over the counter to talk to someone.
No one had cleaned the floors in a very long time there was food and trash all over.
The order screens were gross at best with food and grease on them.
Very poor customer service and to top it off food was wrong.
Sad day.

Owner response

I don’t know what drugs the people were on at this location tonight, but I’ve never experienced worse service from a cafe rio before.
My boyfriend ordered a steak salad for me, a kids quesadilla meal, and a bowl for himself.
They took their sweet time cleaning, horsing around, chitchatting, before even starting to make the food.
We waited almost 30 minutes for them to make a take out order.
They forgot the kids drink and acted confused when my boyfriend asked for it.
They were out of horchata, and chose to water down the one they gave us.
My boyfriend’s meal and my son’s meal were good.
But imagine my surprise when I opened my steak salad and all it had on the cold brittle wheat tortilla was a scoop of rice, beans, meat, and a large handful of lettuce.
No cheese, no pico, no guacamole, no tortilla strips.
The man who made the salad asked my boyfriend whether we wanted shredded or chopped lettuce on the salad, yet no mention of toppings.
Maybe it was his first time making the salad? Train your employees better, tell them to get off their phones, and actually make the food people order! I don’t even want to eat this, it’s nothing like what I usually get, I’m extremely disappointed.
Never going back to this location, I’ve never had this problem with other locations.
If you go here, ALWAYS check your order before you leave.

Owner response