Buffalo Wild Wings

First time ever going to Buffalo Wild Wings.
I had higher expectations.
We tried 10 boneless wings, half Garlic Parmesan and half Thai Curry.
They were very delicious, I love how crispy they were.
We also got the ultimate nachos and paid an extra $3 for brisket.
What makes them ultimate? They barely had anything on them ..

Owner response

Food: I think they're using the same "Spicy flavor" bowls to mix up the "non spicy flavors.
I ordered honey garlic and honey BBQ and the both were spicy. Service: our waiters are awesome each time we've been. Atmosphere: just feels dirty.
Has a smell like the carpets need shampooing in a bad way.

Owner response

Horrible customer service.
I'd give zero stars if I could.
Placed an online order around 5pm on a weekday and arrived at the scheduled time.
The place was not very busy at that time of the day.
I waited in the entrance area for several minutes with no one coming to the front.
I eventually moved all the way to right at the entrance to the dining room, far enough where I could actually see into the kitchen.
I could see a couple of to go orders waiting to be picked up.
I stood there for another 10 minutes with numerous servers walking by, all the while the employee working the kitchen window made eye contact with me several times.
I doubt it was the servers responsibility handling the front of house duties, but after walking by enough times you'd think they might ask if they could help.
Once the kitchen window employee and 3 other servers started standing in a huddle just talking for another couple of minutes, I eventually gave up and had to walk to the kitchen entrance and ask if any of the orders sitting up there were mine.
Of course, it had been sitting up there the entire time that I had been standing there and was cold by the time I got it home.
In total, I probably had been standing there almost 20 minutes.
The phone was ringing nonstop for at least 15 of those with no one worried about it.
There was a delivery driver already waiting when I got there, and they eventually gave up and left (I feel bad for the person who had ordered the delivery).
If they had been busy, I could understand having to wait for a little bit, but they weren't busy at all and knew without a doubt that I had been standing there all that time.
They just flat out didn't care.
Anyone thinking about ordering online think twice.

Owner response