Arby's

07/04/2024 - Whether you call it a "HEE-ro", "GEE-ro", "JAI-ro" or anything else, Arby's Greek Gyro sandwich is AWESOME! I must admit that I am very pleasantly surprised over how well my online order was processed.
I set pickup time for 1:15 pm, and arrived at the drive-thru speaker at 1:08.
When I gave the young lady my name and told her I had an online order, she said she didn't see one for me, but instructed me to drive through to the window. When I got there (had to wait about 3 minutes for two cars ahead of me), the young lady working the window immediately reached out and handed me my Orange Cream Shake: apparently, my order had arrived.
After waiting about 2 more minutes for them to finish modifying my Gyro (I *LOVE* veggies), I was given my order and told nicely to have a wonderful day.
The time? 1:15 on the dot.
Impressive. The large Orange Cream Shake is absolutely DELICIOUS, and my modified Greek Gyro was simply awesome! And, since the Gyro was an online deal, the total cost was $10.27 - which I feel is quite reasonable for the quantity and quality of the food, especially in light of the economy. SUMMARY: The food was properly prepared, my added condiments correctly included, and napkins were thoughtfully in the bag as well.
The service was fast and professional, and the integration of the Arby's app with the service I received was outstanding. AWESOME FOOD, REASONABLE PRICES, GREAT ONLINE INTEGRATION AND EXPERIENCE. VERDICT: HIGHLY RECOMMENDED

Owner response

I have to say I was very disappointed when I received my order.
It was the worse I have ever experienced.
The roast beef was so thick and tough.
One of the staff members got an attitude cause I asked her was the curly fries fresh.
SMH.
The sad part is I ate here just a few hours earlier.
There’s most definitely a difference in shifts cause the morning shifts was the best from the food to the service.
Except for one of the members coming from outside not washing her hands.
Glad she was handling my order but still that’s nasty.
I will never eat at any Arby’s.
The meat is as thick as some gyro meat be sliced.
It tastes weird like that.

Owner response

Friendly and helpful staff, food was hot, delicious and completely accurate even with the many add-ons and special requests made.
Definitely would recommend, the service was fast the store was clean and inviting.

Owner response