Applebee's Grill + Bar

I ordered for pickup. My bread sticks were missing from my 2 pasta orders.
My bourbon chicken had only 2 mushroom slices.
I tried calling twice to report my concerns, and no answers the phone at around 10:30 p.m.
on a slow Monday night.
Odd, cause there was probably less than 10 customers in the restaurant when I went in to pick up my food.
I'd love to have a call back from a concerned manager. I don't mean to complain, but I would like to get what I paid for, when ordering a $70+ take out order.
Thank you.

Owner response

I recently had the unfortunate experience of dining at Applebee's located in Laveen, and I must say it was an absolute disaster.
From the moment we walked in, we were greeted by a nauseating smell of mildew, which should have been a clear sign to turn around and leave.
But alas, we decided to give it a chance. The wait for a table was excruciatingly long, even though there were only a few people present.
Finally, when we were seated, we immediately noticed the sticky table and wobbly chairs, which made for an uncomfortable experience.
In fact, the chairs were so unstable that I half-expected to feel motion sickness while eating.
It was a bit comical, if anything. When the server finally arrived at our table, we wasted no time in ordering, as we were famished.
We ordered two entrees and an appetizer, eagerly awaiting our food.
However, the wait for our meals was agonizingly long, to say the least.
We couldn't help but notice that a table of six or more people who arrived after us received their food before us.
A solid 15-20 minutes had passed since we were seated, which was quite frustrating. Unfortunately, when our food finally arrived, there was no sight of the appetizer we had ordered.
We informed our server, who apologized and assured us that it would be brought to us promptly.
But by that point, it was just another disappointment in this train wreck of a meal. My steak, the main course I had been eagerly anticipating, was nothing short of a disappointment.
It was incredibly tough, and attempting to cut the meat felt like a workout that left my wrists sore.
To make matters worse, the accompanying mushrooms tasted like a damp, musty rag.
It was a complete letdown. Midway through this disastrous meal, the appetizers finally made an appearance, but it was too little, too late.
The artichoke dip was passable, but the chips were stale and had the unmistakable flavor of being left out for days.
It was yet another indication that the quality of the food and service in this establishment was far from satisfactory. There is simply no saving grace for Applebee's in Laveen.
I strongly advise avoiding this place unless, of course, you have a desire to punish your loved ones.
The combination of a foul smell, lengthy waits, sticky tables, wobbly chairs, underwhelming food, and stale appetizers made for an extremely unpleasant experience.
Save yourself the trouble and seek dining options elsewhere.

Owner response

My wife and I had a disappointing experience at Applebee's.
We waited a really long time for our food, and when it finally came, they forgot our appetizers.
When we mentioned it to our server, he didn't seem to care and even said we never ordered them, which we did.
Getting the bill took forever too.
Overall, the service was really bad, and it made us feel like they didn't care about us at all.
We won't be going back anytime soon.
The food was good.
But the customer service is really very bad.
We ordered and he was totally refusing that

Owner response