Panera Bread

This newly opened Panera is a breath of fresh air.
The open concept was really refreshing.
The staff is super nice! We were greeted when we were entered, the girl taking our order was super nice and friendly, a Manager checked in with us while dining, and even when we even were sent off after eating with a warm goodbye. Honestly I MISS this kind of dining experience.
Thank you to the staff of Panera for being friendly, speedy, and communicative. Definitely glad this location is here!

Didn't have my order, came back again, they said it's a Drive Thru order.
Like it's a different planet they couldn't find my order. Made me get in the drive thru line to pick up the order.
Still in the line. Food ready 30 mins ago.
I'm was 5 mins early to estimated pick up time.
I'm 3rd car from the window now. So, your food will be ready on estimated time, you'll just need to fight the drive thru crowd and hope to see your food in 45 mins after it's made?

Someone took my order out of confusion (they weren't calling out the order names for some reason) and instead of apologizing to me for giving out my order to the wrong person, they gave it to the person who took my food.
They gave her my whole meal to go, plus what she ordered, and an apology while I was told to wait for them to remake my order..
they didn't even bother sizing up my drink size for the inconvenience or apologizing to me.
I'm pretty sure the owner was there too as she was the one apologizing to the lady that took my food..
I've never had that happen to me before and have never felt so confused as I have worked in this industry before and that is not how we handle these situations.