Anonymous Restaurant & Lounge

Cool looking place.
However when we arrived it was 12:30pm and the place smelled of bleach and pine-sol.
Not good! Drink were good but orders were not consistent.
Same drink order but made differently every time. While we were finishing up our meal there was no one to remove the dirty plates so the table stayed dirty. Our waitress was boring.
Her attitude was like she did not want to be there.
She disappeared for a long periods of time. Management/Manager I assume that is who it was was.
Never greeted the guest, never asking if things were okay.
When the order was wrong he never made an attempt to make it right just stayed by the DJ booth. DJ was great with the music! Food was really amazing! Hot & Good portions for Brunch price.

Owner response

One of my friends decided to celebrate her birthday here on Saturday 2/17/24 and it was a horrible experience.
We were a party of 16 and the majority of us sat for more than an hour before we got our cocktails.
We were in the restaurant for approximately 3 hours and still didn’t receive everyone’s entrees and some appetizers.
Probably because the cooks were too busy out in front smoking.
When asked to speak to a manager about our experience we met with a heavy set dark skin man with more attitude than solutions that said he was the owner but wasn’t apologetic to say the least.
We decided to just leave because we didn’t see things getting better, we were then approached by someone who we thought to be a server because he was also serving tables who then said we was actually one of the manager, he made many attempts to make the situation better assuring us everything was on the way out, but it was too late we just paid for what we got and left.

Owner response

Overall an amazing restaurant.  We had a reservation for 3 and we were seated immediately once we got there.
The food was amazing.
We started with the oxtail eggrolls and the crab dip.
For an entree, I ordered the seafood rasta pasta, and let me say I struggled to find the pasta.
It was loaded with seafood.
I ordered a side of asparagus as well.
My guest had the Lamb chops and Ox tails respectively.
Again the food was delicious.
Our server Kate on the other was horrible.
She was not attentive to the table at all.
I did not receive my asparagus with my meal.
I had to get up and go find her hanging at the bar to ask if I could get the asparagus.
She checked the order and said I never ordered any.
Both my guests heard me order it.
As I write this review I've yet to get that asparagus.
She dropped off water for the table and never returned with cups.
Thank goodness for her co-workers.
We felt bad having to stop them for things for our table.
Once we asked them for an item they immediately returned with it.
Kate rarely checked on us at all.  My guest had plantains that came with her meal.
Let me just say, as we were standing up to leave a carrier came to the table with them.  The drink menus were extensive.
We wanted to try at least 4 drinks a piece.
It took 20 minutes for the first drink to arrive and another 35 minutes for the second to arrive.
At that point, we just wanted to leave.
The drinks we did receive were good!!!! (Baecation, Legs for days, Warm kisses, Love potion, Old Fashion).
Portions sizes are good.
The vibe was good.
Everyone appeared to be enjoying themselves, and the other servers and runners were busting their butt.
There is a lounge area where you can have drinks and hookah.
This location is a must try.

Owner response