Alberto's Mexican Food

Not trying to throw shade but everything is bland no salt at all, ordered a lengua burrito extra meat add rice and I guess the menu changed because I got a double portion of beans, just a little rice and I remember the burritos used to have more meat than what I got.
I know times have changed, and that didn't really bother me, but the salsa, the meat, and the rice had no salt.
The only decent taste was the beans.
Hopefully, they can rectify that.

I am a very regular customer who comes after 1 AM.
When the person taking my order is Kathy, my orders are always correct and exactly what I pay for.
I went on two separate occasions where it was a young man taking my order.
Apparently during those days it’s also a different chef.
I got my ham burrito without sour cream and didn’t think much of it just thought that they forgot.
A couple days later I went again and I explicitly told the drive-through make sure they put sour cream since it was missing last time.
He assured me that they would put sour cream.
I get home and there’s no sour cream.
the next day I go in person around two in the afternoon and I explain the situation, the lady said she cannot give me a refund unless I had the receipts.
I did not have the receipts because I was not in my car that day.
But I do have them.
I left my phone number and she said she would give it to the manager so that he could call me and it has been about two weeks and I have not received a phone call.
I let Kathy know what happened and she explained to me that Should try to go in person in the morning in order to catch the manager when he’s there.
Super lame that he Could not be proactive about it and give me a call.
The food is only good when Kathy is there otherwise, whoever that chef is, is not doing his job.
I won’t even order food if it’s not Kathy, who takes my order since To my understanding when she works It is a different chef who is making the food

Owner response

I gave this location a second chances and each time I ordered the carne asada fries!!! Both times that I ordered them the container was hot but the fries were cold, cheese would not melt and over all it was disgusting 🤢 13 bucks pretty much gone down the drain last night!!! And the lady who took my order guaranteed the fries are always made fresh… I think not… I’ll continue to drive to the 4th street location