Tam's Burgers

Burgers are good. I got an avocado burger , which had that nice charbroil charcoal taste. The drive thru line does usually have a wait. This place carries Pepsi products so no Coke.

Owner response

How many bad employees does it take to lose a customer for life? Just one! Door Dash did nothing to help.
So then I called the store.
A woman with an accent answered the phone.
All I got to say was my order was wrong.
Then she proceeded to be evasive and not try to be helpful at all.
Over and over she would cut me off and attempt to get off the phone.
So I asked for a manager.
The woman then lies and says the manager wasn’t there.
Brushing me off the phone.
She was rude.
Making excuses why she can’t help me and wouldn’t allow me explain myself, then consciously hangs up on me.
How can a restaurant at dinner time not have a manager on duty.
All they had to do was correct my order.
Unacceptable! They lost a regular customer.
With Door Dash my average order a week was $30 with tip..
You can see it’s missing the other toppings and sauce.
Check my recipe, it shows cheeseburger.
It doesn’t say any special instructions for it to be plain. UPDATE Door Dash refunded me $3.85 what a joke.
Check the picture.
I got screwed both ways.
Bad business I expect that from Door Dash.
But not from Tam’s Even if Tam’s food was the cure to cancer and I’m dying from cancer.
I would much rather die.
I don’t need to be disrespected for a meal and I don’t need to be hoodwinked for it.
How I got treated from your employee was horrible and unnecessary, perhaps like my analogy.
But I can’t help it, I was very offended.
Restaurant establishments are in the business of hospitality and this was the complete opposite of hospitable.
Remember this started as a mistake and error that surely happens, but escalated.
All because someone made one mistake in preparation of the meal and one person followed it up with making it worse.
I would say this establishment needs to retrain their employees to begin with and apologize! I truly hope not all Tam’s locations have problematic staff members like the Fontana location.
This is the worst Tam’s location I have given my business to and the best location would be the Ontario location.
Also the Rancho Cucamonga location always has the warmest welcome.
I hope this can help next guest and your establishment can use my experience to make sure it never happens again.

Good old fashioned burger spot with Mexican food as well.
The Cheesy bacon fries are A+! Burgers are good with a charbroiled taste, cooked on the spot.
The Fried food combo platter was a miss as it had no salt which led to them not having much flavor.
Had to dip them in ranch.
The milkshake was good and satisfied the hankering.
I recommend ordering inside, drive thru lines get long.

Owner response