El Pollo Loco

I never had any problems at this location but goddam that all changed today. The ladies were rude with us upon salutations. We simply order chicken, with churros, asked for plates and tortillas.
Simple as usual. But this time around they messed up our order so bad.
I usually dont check but this time i should have. We got home, we realized no plates, no tortillas. At first okay no problem. Then we noticed they placed all the burnt chicken under the good pieces. Half of our chicken was burnt! I guess ill be going to a different location.

Owner response

Worst customer service can’t even answer a simple question.
I’ve been in customer service for almost 20 years selling cars! straight shooter.
These people have an ego here! go to the Rialto one five star service.
The guy manager here is the only thing cool about this restaurant, he is nice and he is a straight shooter, I forget his name if he’s still here real tall, Mexican guy other than that attitudes and horrible customer service look at my feedback and ratings.
I tell how it is.
!!

Owner response

Went during busy lunch time and requested order from catering menu as last minute team luncheon.
Liz the Manger and her team were awesome in filling the order within half hour! Awesome service, polite professional interaction.
Thank you Liz and team for putting faith back into great customer service and satisfaction!

Owner response