Zaxby's Chicken Fingers & Buffalo Wings

Overall Rating: 5.5/10 The establishment is new, ensuring cleanliness, and the staff is approachable.
The food quality is reasonable, and service is prompt. Service: 6.2/10 Modeled after the Chick-fil-A approach, the drive-through service features staff taking orders directly at cars, which is a nice touch.
The interior maintains the expected cleanliness of a new venue.
Staff members are friendly, though there was a disappointing restriction on meal customization, notably not allowing an upgrade to loaded fries. Food: Boneless BBQ Chicken: 5.8/10 The chicken was satisfactory, neither exceptional nor disappointing.
For a place focusing on chicken, one would hope for a standout dish, which this was not. Zaxby Chicken Sandwich: 5.1/10 An average chicken sandwich that doesn't distinguish itself from typical fast-food offerings. Kickin' Chicken Sandwich: 2.2/10 A significant letdown, overly saucy to the point of ruining the sandwich's structure, with chicken tenders that slipped out, creating a messy eating experience. Fries: 5.9/10 Seasoned well, these fries offer a taste slightly better than average, though they lacked the desired crispiness. Zaxby Sauce: 5.1/10 An unremarkable sauce that fits squarely in the middle of the pack compared to others. Value: 6.7/10 Considering the overall food quality and dining experience, the pricing was reasonable, matching the amount and quality of the food received.

Owner response

Update- I did contact you and it took 3 times of me going up there to even get a claim number.
Your insurance company has been HORRIFIC! It’s been 4 and a half weeks.
I’ve been in pain because of the 1/3 of my tooth missing.
I’ve had to hold on to the box with the decomposing, moldy food that’s stinking up my house.
For her to finally take initiative to come this upcoming Thursday! Snails pace! Meanwhile I have to suffer with tooth pain because of the lousy chicken sandwich from your restaurant that had a bone in it! I’m at the point that now that I know who your distributor is because I just happen to see the truck one day I might need to take everything up with the state health department and consumer safety.
So please don’t tell me to call you guys when you already know good a well that I have had to go up there 3 times because all of your managers were noncompliant! Not impressed at all.
Got a grilled chicken sandwich yesterday and having to already go back after they claimed they corrected the order in the drive through….
I come home and start eating the sandwich and I get a hard crunch and chipped tooth because there’s a freaking bone in my sandwich! I called and the girl on the phone was very nice and apologized and was trying to offer me another meal, but no thanks.
Good thing I didn’t swallow it, or God forbid it was a kid eating this.
She said someone (the GM) couldn’t talk but took my info and would call me back.
No call of coarse and a little over 24 hours later I call them.
The guy was kind of cocky on the phone and said “I just found out about this now!” But contradicted himself by saying he already submitted a report and claim! So which is it?! You said you just found out!? More than likely I’m going to have to handle it myself because clearly it’s not a priority! Never going back there! Not trying to die next time!!!

Owner response

This is a new Zaxby's as of early 2024.
It has a nice open feel with less cluttered decor than some of the older Zaxby's.
The people working here were definitely on task to make you feel welcomed and catered to.
The food was typical Zaxby's and very good.
Nice to see Zaxby's in this growing and busy part of Northeast Raleigh right on US 401.
Will definitely stop here again when in the area.
One of the things I have always liked about Zaxby's in the Raleigh area is that the management and even the owners make themselves available for conversations and to make sure that everything went well with your visit.
I feel they really care!

Owner response