Wingstop

So a group of us decide to order from here.
I personally love wingstop.
Unfortunately how we were treated is going to make this a place I won't be going to ever again. We get there and order online around 6pm.
I have been working all day and this is the first meal I am going to have.
The wait time says 16 to 21min.
I am like okay I can do that.
So all three of use order and wait the time.
We send the younger of the three of us in and he comes out saying it's going to be another 20 min.
We go okay they must be busy so that's fine.
We wait the time.
Send him back in.
He comes out and they have said another 3 min.
So we tell him just to go stand inside than.
5 min go by and still no food.
We all eventually go inside and the manager hasn't apologized for the wait.
She acts like we aren't even there most of the time and we eventually get our food 10 min later. So to recap we waited for an hour for something that was quoted 16 to 21min and even when we got the food half of it was cold and the other half was over cooked. We gave them our contact info so we could talk about the experience and all they did is send us a $5 gift card. Yea, no, you don't act like you want my business I won't give it to you.

The lemon pepper wings are my favorite, but I like many of the flavors! The chicken sandwiches are delicious and the fries are great too! The best ranch is made right here!! Love the celery and carrots dipped in the ranch.

The food is excellent however that's where the positive begins and ends.
I placed an order for pickup today, 02/10/2024, via the website.
I arrived at the specified time, about 20 minutes from the time the order was placed, and greeted the first person behind the counter, a tall, slim black man.
He smirked at me and simply turned his back and walked away So another slightly shorter black man approaches the counter and looks me in my face, I say hello, he helps the man seated on the bench by the entrance.
At this point I'm irritated, but still patient and of course polite.
After speaking to the man on the bench, he then again looks me in my face and says absolutely NOTHING.
I again say hello, he continues to stare me down.
I then say I'm picking up an order for, and gave my name. He hands me the bag, starts to turn around to walk away and I say thank you, he then mumbles You're welcome, I think. I don't intend on visiting this location again because if I have to feel like I'm bothering the staff to get an order I paid for then I don't want to spend my money there. The food was absolutely delicious but the customer service or lack thereof is what left a terrible taste in my mouth.