Santino's Pizzeria

Name: Santino's Pizzeria
Address: 1675 Holt Rd, Columbus, Ohio, 43228, US
Telephone: (614) 851-9600
Price range: $$
Rating: 4.30

Pizza restaurant

Location: 1675 Holt Rd, Columbus, OH 43228, United States
Phone: (614) 851-9600
Price: $$

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OMG! If you haven't stopped at this little pizzeria yet, you are missing out! From the decor to the food, it is amazingly good.
Menu is simple and affordable.
Adult atmosphere.
Thin crust pizza with a pizza/ Marinara sauce that is so good.
Salad is huge, I ordered small and still took some home.

Please do not waste your money on this place! The first time we ordered, they were closed but took our money and order anyways.
We went to pick up our food and there were chairs on tables and nobody was there.
I called to speak to a manager about the situation and never heard back.
We decided to give them a second chance and we received RAW cheese sticks.
Not even cooked in the slightest.
We will never order from here again.

Owner response

Dear Melanie Thank you for bringing these concerns to our attention.
We sincerely apologize for the negative experiences you encountered with your orders from Santino's Pizzeria.
It's distressing to hear about the issues with our ordering system and the quality of our food, especially the uncooked cheese sticks. Regarding your first visit, it's unacceptable that our system accepted your order while we were closed, and it's even more concerning that your attempt to resolve this issue went unanswered.
We are investigating this lapse in communication and service. As for the quality of the cheese sticks in your second order, serving undercooked food falls well below our standards.
We are reviewing our kitchen processes to ensure this doesn't happen again. Your feedback is invaluable to us, and we are committed to making this right.
We would like to offer you a full refund for your order and an additional complimentary meal as a gesture of our commitment to quality and service.
Please contact us at your earliest convenience to arrange this. Once again, we apologize for your disappointing experiences and thank you for giving us the chance to address these issues.
We hope to have the opportunity to serve you better in the future. Sincerely, Rob Customer Relations Manager Santino's Pizzeria

One of my favorite local places to get Pizza.
Great service always!

Owner response

Hello Kelli Kordupel, everyone at name loves to hear from customers like you! Thanks for spending your time with us.
Next time you’re here, be sure to share your experience- We’d like to say thanks in person :).
Cheers, Santino's Pizzeria

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