White Castle

Review for store 2165 Shelby St 46203, Team 41: Manager Jessica and her Team 41 are Absolutely Amazing! I placed a $110 very large order through DOORDASH and once I arrived to pickup my order on behalf of Freeman Tire and Automotive, it wasn't ready because the dash ticket was never sent to the store.
Jessica helped me find my order on my Dash Account and VERIFIED that payment had been made, she also verbally discussed my order with Doordash on the phone and was able to get them to resend my ticket order.
Jessica's store was absolutely slammed with business at the time but she 100% handled the situation like a Champion and not only prepared such a large order but got every single item correct! When some establishments would have been stressed, hateful, rude or simply would have just turned me away, Jessica never once treated me poorly.
She was very warm, friendly, helpful and absolutely made me feel comfortable in her establishment! I am Highly Impressed with her and her crew! So, if you see this review Jessica, I appreciate you and your entire crew and on behalf of all the mechanics at Freeman Tire and Automotive that you made very happy this morning THANK YOU SO MUCH and we will see you again in the near future! YOU GUYS ROCKED IT!!!

3/23/2024 We are from South Texas and ended up pulling a Harold and Kumar for White Castle in Indianapolis on a charter bus after hours.
We had 43 high schoolers who were dying to try White Castle for their time.
After 2 other locations not allowing us to come in or at least talk to us, the Shelby St location were the only ones that showed us some compassion.
They were the ONLY ones willing to open their doors for us after their lobby was closed and allow our kiddos to place their to-go orders.
That crew was AWESOME and COURTEOUS to us even though they were still working the drive-thru and down to just a few employees at the time.
These kids had a wonderful time as some enjoyed their White Castle sliders right away on the bus ride, and others waited to get back to the hotel.
A BIG SHOUT OUT to the Saturday (3/23) night crew. 💥 KEEP UP THE GREAT WORK!💥 - Your new friends from South Texas

The night time crew girls are really nice especially for a busy location.
I had a horrible night and the dark haired girl working the window was extremely nice upbeat and took time to actually be nice and interact with me.
It really turned around what was a bad night into a better one.