Jimmy John's

Order Jimmy John’s tonight on the app, and when I receive my sandwich it was not made the way I ordered it.
It did not have the extra crispy jalapeños that I had ordered or extra onion.
So I called up to the store and told them there may have been a mistake, and the gentleman that answered the phone began telling me that he knows the sandwiches made right because he made it himself.
Then proceeded to yell across the store does someone else saying “ This dude is saying we didn’t make his sandwich right.
I know we did because I made it.” The manager then got on the phone and told me she helped make it and knows that it was made right but she was going to send the driver back out to get my sandwich and bring me a new one.
She tried to justify the way that the first guy talked to me, saying that he is just a kid.
Well, if he is a kid, and doesn’t know how to speak to customers, then maybe he shouldn’t be answering your phones.
I showed the first sandwich to the driver and he agreed that it was not made correctly.
I believe they need to be taught customer service skills at this location.
Maybe next time instead of arguing they will just apologize and make the correct sandwich to keep a loyal customer.
It's pretty clear that one sandwich is missing things from the order that the second sandwich has. :: Update:: General manager called and her solution was giving me a $10 credit.
After this conversation it's obvious why this location has just as many 1 star reviews as 5 star.
If she is the one training employees on customer service skills, then this location is going to go under.

Owner response

I ordered a sandwich (#12) and I never ONCE said the word plain.
But instead of clarifying if I wanted my sandwich plain, they just assumed.
This sandwich has lettuce and tomato on it and nobody asked me about that.
When I called about it, I was talked poorly about and laughed at.
However, the gentleman that was in there was friendly and corrected everything.

Owner response

I want to give them a five star rating, I really do, but the skimpy meat portions held me back.
Today I deviated from my standard order of either the gargantuan or double gargantuan.
Those sandwiches are my standard fair because they do pack on the meat.
For my sandwich today, the #5 Perfect Italian, the veggie toppings were good and the bread was its normal crispy perfection.
My daughters kids meal ham & cheese looked great, and my wife's Unwich lettuce wrap was delicious as well.
This location is always nice and clean and it has a good amount of seating for a shop in a little strip of shops.
Also picked up some bread, super large at an amazing price!!