Firehouse Subs Beech Grove

Name: Firehouse Subs Beech Grove
Address: 4576-4578 S Emerson Ave, Indianapolis, Indiana, 46203, US
Telephone: (317) 782-9149
Price range: $
Rating: 3.90

Sandwich shop, Caterer

Location: 4576-4578 S Emerson Ave, Indianapolis, IN 46203, United States
Phone: (317) 782-9149
Price: $

Opening hours

Sunday: 10:30 am-9 pm
Monday: 10:30 am-9 pm
Tuesday: 10:30 am-9 pm
Wednesday: 10:30 am-9 pm
Thursday: 10:30 am-9 pm
Friday: 10:30 am-9 pm
Saturday: 10:30 am-9 pm

Food & drink

Vibe

Salad

By owner

Street View

Menus and Prices

Firehouse Subs Beech Grove menu prices 1

Firehouse Subs Beech Grove menu prices 2

Firehouse Subs Beech Grove menu prices 3

Firehouse Subs Beech Grove menu prices 4

Firehouse Subs Beech Grove menu prices 5

Add Your Review

Reviews

I walked in at 6:30pm 3/07/24 and there was NO ONE in the restaurant other than the 4 workers.
They bickered back and forth while I stood there.
I ordered a sub and some hot sauce.
While I was waiting there were about 6 other people that walked in the place.
They were able to take 3 steps inside the building before they were informed that it would be about 30-35min wait to order anything.
Needless to say that they turned around and left.
I was NOT informed about this due to them bickering.
I would have loved to have had the opportunity to go somewhere else before I payed $21.
The dude making the food was swearing loudly making it even more unpleasant to be here.
Only reason I came in here was to surprise my wife and get her a bottle of the hot sauce.
Wish I hadn’t.

Owner response

Eric, the less than 5-star experience you describe is not what we want our guests to experience.
We would appreciate another chance to make you a fan, please provide us more information at www.firehousesubs.com/support so we can alert the leadership team to address this properly. Anna/Guest Services

I had placed my order on the app, but made a mistake & didn’t know how to cancel it out, so I immediately called the restaurant & thankfully they were able to fix it for me.
Then I went in to pick up my food, & all 3 staff members who were there on the frontline working this evening (1/23/24) were kind courteous & had excellent customer service skills (which you unfortunately don’t really seem to find very often anymore these days).
Plus…obviously the food was delicious!! So overall, yea it was a pleasant experience.
& I will return.
Thank you!

My family has tried to give this restaurant multiple chances because it’s one of my son’s favorite places to eat, but we will now just save our cravings for firehouse subs until we can travel to a different location.
Every time we have come here in the past year it has been dirty and quickly becomes crowded because the service is just so slow.
Today it took about 35 minutes for my family of 4 to receive their sandwiches after ordering and we were one of only two small families in the restaurant at the time.
We heard lots of chatter behind the counter but did not see a lot of movement by the 3 employees working today.
I don’t leave many bad reviews, but like I said we have given many chances and will sadly not be back.

Owner response

We want our guests to feel welcome no matter the time, so the fact that you felt anything short of that is beyond disappointing, Stephanie.
We value your business and feedback, please contact us at www.firehousesubs.com/support when convenient for you. Anna/Guest Services

Reservations