Wendy's

I did an order on the app and ordered a few things.
One of those things being a frosty.
When I got there and went through the drive thru, they said everything was ready.
When I received my food, I didn’t receive my frosty.
When I asked about it, I had to show them my receipt to prove I had ordered one.
They then told me the machine wasn’t working.
I then asked to be refunded for the frosty that I paid for.
Someone else, I’m assuming a manager, came to the window and said I have to do it through the app.
Then said hang on one sec and never came back.
The young kid working the window came back a few minutes later and asked me to pull forward.
I never received my refund because there isn’t an option on the app to request a refund.
The online order said everything was fulfilled.
Communication by staff could’ve been significantly better and kinder.
Wendy’s also needs to work on their app to make it more user friendly.
The food I did receive was excellent tho besides not having a lot of cheese on the loaded fries.

Everyone was super nice, the bathroom was clean and even though they were out of swiss cheese they made me a bomb sandwich.
Like look at all that bacon 🤤.
The fries were super fresh and I burnt my mouth trying to wolf em down.
Yes the building is older but the people and food make this Wendy's great.
If I'm ever back over this way I'll be stopping again.

i have honestly never been here and had my order be correct.
I tried coming inside.
making mobile orders.
anything to try to get a different outcome & nothing worked.
after explaining multiple times that i nor my boyfriend eat pork my burgers always have bacon.
its never hot.
my burger only ever has ketchup after putting it in to have mayo and mustard.
then if i sit at the window to check, im yelled at to pull forward when theres no way to turn around.
and i also started to make mobile orders so i wasnt rushed to have my order complete.
the food and service sucks! then when there was hair in my food, i wasnt asked if i wanted a refund or wanted it remade..
i was just looked at.