Wendy's

Terrible service with Drive Through.
Couple weeks ago I went to drive through near 6pm and no response.
I went in finally after I had waited, and they told me “drive through is not working.” But then I while I was ordering, I saw they were couple cars that was ordering their food via drive through.
So I asked one of the employees about why I couldn’t order drive when I was there, she said “ I didn’t come in the right time” that employee literally told me instead of apologize.
I was super shocked and I promised she told me that. This morning at 7am, I went to drive through again and was planning to order breakfast meals, and no response AGAIN.
I pulled up and saw some employees and heard them talking.
But they ignored, I had hunk more two times and yet still not response.
I was plan to complain for the first time but this is happens TWICE now! Awful service😡 Who is managing this location? How can I contact top headquarters for this location?

Three times in a row, the rudest drive through experience of any.
Management clearly has not trained the staff in basic courtesy and they all seem bored and very unhappy.
It matters not what the customer’s attitude is, and surely it is not as good as it would be if it wasn’t such a bad experience to simply drive up and order.
It is a management problem, top management who clearly are not on site.

Only gave one star because I had to so I could leave a comment.
If you just have to have something from Wendy's, do not go to this one, on North Monroe near the intersection of Tharpe Street and close to Lake Ella.
The two females taking orders and passing out the food in the drive thru, are rude, unprofessional and obviously not very smart.
It's not about them and their issues, it's about providing good customer service and simply doing the right thing.
I wish our current work force had better work ethics and realize they are the ones who decided to work there, so they should at least make the best of it...Not the worse!!! They were two pathetic excuses for women I won't go there again, it's way too toxic!!!