Hamburger restaurant, American restaurant, Fast food restaurant
Our family was looking forward to our first trip back to Wayback Burger since the old management sold it to a new owner.I will say that I loved my burger.The atmosphere is pretty cool too, and the manager was on top of her game.However, she had her hands full working with a lack-luster staff.It took a couple of times, but they finally got our order right. We ordered a couple of burgers, Cajun spiced tots, and O-Fries (an onion ring fry combo).In the future I will skip the sides because they were terrible.We just threw the sides away.The tots were so over seasoned they were inedible and the sad little onion rings were a soggy mess. Even though I am not a fan of the sides, I felt that based on other fast-food options in the area the burgers at WayBack are a superior choice and excellent value for the money.
Owner response
Hello, our amazing food should always be paired with quality service.We'll check in with our team and make sure that everything is running smoothly.Thanks for sharing your feedback with us! We hope to see you again soon.
The service was great but that was the most bland burger I have ever had.I can't believe how much I spent on just one bland burger.Then I had to order fries and the drink separately.I figured you can't mess up a simple cheese burger and I found out you could.The establishment looks really nice on the inside and it's very clean.It doesn't smell like food was being cooked there and you could tell that they don't use seasoning.Usually the aroma from a good seasoned burger would be in the air but it was not a lick of scent in the air.I knew it was kind of odd that I couldn't smell or hear the food cooking and I have a very sensitive nose and ears.Also, I added mayo to the burger because they barely put any sauce on it.The Cajun tots had cajun on them but the salt was messing lol.Also, the cooks need to where hairnets because there was a hair in my dad food.I will not be back for sure! I'm still in shock on how much I spent on bland food and food with hair in it!
Owner response
This is extremely concerning to hear, Alycia.We are looking into it on the spot.Please reach out to us at wecare@waybackburgers.com, while also including your contact information and the location you visited, so that we can make this right.Thank you.
Really should have just stayed closed.My big easy burger came with a tiny little speck if the Cajun remoulade sauce on the bottom bun, which is literally disintegrating due to the amount of Grease, bacon looks like it may have gotten kind of close to the heat for a second.I would not let someone I don't like waste their money here.If I wasn't starving and didn't just spend $15 on this....food, I would not even attempt to eat it.Nonetheless I'll suffer through and will not return. -edited to add a picture of the piece of bacon...not sure how you can have bacon so thin you can see through it, and it still be raw 🤷♂️ I guess I can say that takes some kind of skill.
Owner response
This is extremely concerning to hear, Daniel.We are looking into it on the spot.Please reach out to us at wecare@waybackburgers.com, while also including your contact information and the location you visited, so that we can make this right.Thank you.
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