Whataburger

Received my food incorrectly I took it back to get the order corrected four people stood over the food discussing it like what I ordered was wrong .
Three people asked me what was wrong I told them repeatedly.
So I asked for my money back the manger said I couldn’t get me money back without my receipt.
I wasn’t given one.
They are rude and unprofessional.
One of the employees told me she needs the parking space I was in .
She was parked two cars over

This was my first time at Whataburger and I’d have to say, it was the absolute worst experience ever! I went during lunch time but the thing is that there was no typical lunch crowd.
Sure it was people there but it wasn’t crowded crowded.
I stood in like for 10 minutes until finally someone decided to acknowledge that I was there.
Placed my order and then waited 30 MINUTES to get my food and again, IT WASNT LUNCHTIME BUSY! From where I was standing at the counter I noticed that they cared more about servicing the drive thru vs the front counter.
So fun after 30 minutes I got my food, got home and it was COLD! HOW??? I paid $22.37 for two meals that were COLD! I just don’t understand how they are slow as Christmas when it came to preparing food.
Now, on to the quality of the food, besides it being COLD, everything else was absolutely HORRENDOUS!!! I got a double burger and it’s already ridiculous that you have to add cheese for 60 cents.
I look at my receipt and I got charged for two slices of cheese and only received one.
I asked for ketchup and mayo on both burgers and it wasn’t there.
Just mustard only.
You will see that in the picture and the fries were COLD AND OLD! Taste wise overall, it was well below mediocre! I had to reheat our food which is something I shouldn’t have had to do.
To make this right, I need a refund of my $22.37 because the quality of the food received, did not warrant my $22.37…PERIOD! I’ve already submitted this same review on the website, under the contact us online.
So don’t tell me to do that because it’s already done!

I ordered through the app for a curbside pickup.
I got there and checked-in as instructed by the app.
After waiting for about 15 minutes for my order, I went inside, waited for another 10 minutes even though it was only two of us at the register.
This is during lunch time and the restaurant is not busy by any stretch of the imagination.
I asked the cashier about my "curbside" and she appears confused and asks a manager.
The manager comes over does not anything to me and turns around leaves.
The cashier tells me that he (manager) is going to get on my order.
After a few more minutes, the cashier walks over to another counter and returns with my order (so my order has been on this counter for the last 20-25 minutes and no one has bothered to bring it out, after I had checked-in).
Naturally, my food was cold. The manager never apologized or said why they failed in their service commitment.
Totally unsatisfactory customer service.