Usmania Chinese Restaurant

Name: Usmania Chinese Restaurant
Address: 2253 W Devon Ave, Chicago, Illinois, 60659, US
Telephone: (773) 338-4488
Price range: $$
Rating: 3.50

Chinese restaurant, Halal restaurant

Location: 2253 W Devon Ave, Chicago, IL 60659, United States
Phone: (773) 338-4488
Price: $$

Opening hours

Sunday: 12-11 pm
Monday: 12-11 pm
Tuesday: 12-11 pm
Wednesday: 12-11 pm
Thursday: 12-11 pm
Friday: 12-11 pm
Saturday: 12-11 pm

Food & drink

Vibe

Lassi

Soup

Chow mein

Fried rice

Noodle

Mongolian beef

Hot and sour soup

By owner

Street View

Menus and Prices

Usmania Chinese Restaurant menu prices 1

Usmania Chinese Restaurant menu prices 2

Usmania Chinese Restaurant menu prices 3

Usmania Chinese Restaurant menu prices 4

Usmania Chinese Restaurant menu prices 5

Add Your Review

Reviews

Experience with Usmania is always recommendable, most impressive part of this experience is waiting for order was not too long, and quantity and quality are very satisfying, good handling of guests, especially Faixan and Arif are doing great job, I recommend to those families who like to dine with family.
👍🏻

Extremely displeased with Usmania Chinese takeout experience. I am compelled to express my extreme dissatisfaction with today's to-go order we placed at Usmania Chinese.
Despite spending nearly $200, the food quality was shockingly poor.
The flavors were bland, and it was evident that the dishes had been prepared without care.
This was not the authentic Usmania Chinese we were expecting.
Moreover, the packaging was subpar, leading to spillage and mess upon arrival.
For the significant amount spent, we anticipated a much better experience.
Unfortunately, this to-go order was a total letdown, and we are hesitant to consider Usmania Chinese for future takeout needs.
Please do not be fooled by the pictures I have attached.
Though the food looks good, it definitely was not.
I do not recommend Usmania Chinese to anyone. When I called to complain, Iqbal, their front desk host, offered a 20% money back to finish the matter, when I denied it, he said take 30% back, I wasn't sure if I was dealing with customer service or a sabzi mandi.

Owner response

Thank you for taking time to write us a review.
We appreciate it.
Let me also highlight some important aspects of what went wrong and is worth mentioning.
The order was placed in the afternoon and keep in mind that the food was picked up very late which means you guys let it sit packed up in togo containers for a while.
We at restaurants hold certifications and have been taking courses of proper food handling.
There are set temperatures of storing food according to the city of chicago standards and we at Usmania know it very well.
When a customer places an order it their duty to tell us the pickup time and if they dont then it will be considered ASAP so based on your order it was ASAP and the food was ready to be picked up.
If we were made aware of the pick up time we would have made sure it was prepared at the time of pickup and not early.
It is also worth mentioning that the food ordered was with the intent of being served for dinner.
Come on, this is fast food.
It is supposed to be consumed quick otherwise it does not taste the way it is supposed to be.
Ordering food at day time and not handling it the way it should be and eating it at dinner is not the way to test the food and conclude that the restaurant may have not made the food in proper conditions.
I hope this makes it clear that not only making the food in proper condition matters but handling it properly also matters.
Thank you again for reviewing us.