Tropical Smoothie Cafe

Pulled up to drive thru On Saturday 11-18-23 at about 12:15pm and was never acknowledged, the 2 cars in front of me also never moved nor were they attended to. After an insane amount of time, we went inside because the 3 year old really wanted a smoothie.
Inside we found quite a few people waiting with 1 young lady making the smoothies and 1 making food and another taking orders.
After placing my order we had no choice but to wait and watch, the smoothie station was a mess and the containers weren’t being properly washed.
In one instance the young lady making smoothies placed the container in the sink, splashed water on the container and proceeded to grab it out the sink with gunk completely stuck to the sides and used the same container to make another smoothie.
When the young lady taking orders went to remove the container to pour the smoothie into a cup she showed the other young lady the gunk and she simply mumbled a response and proceeded to make more smoothies.
Every container used had product/residue in it from a previous order after being pulled from the sink where they weren’t being properly washed. Finally, a manager or shift leader arrived and began clearing orders, giving instructions and cleaning containers.
I finally received my order after a record 1 hour wait.
Needless to say, this location needs a lot of work.
Being short staffed is understandable but never acknowledging customers, not even attempting to clean and not offering an apology or explanation is completely unacceptable.

Owner response

It’s such an embarrassment to call this place a business.
Staff is so rude.
Came here 40 minutes before they closed and they told me I wasn’t allowed to order a smoothie because they were too busy with online orders and wouldn’t have time to make it.
Very unprofessional and the staff always seems so lazy.
Do not come to this location.
Management if you are reading this, please hire better employees.

Owner response

Refused me from ordering a smoothie because it was “too late” to order and they were “too busy with online orders”.
They close at 9pm and l arrived through the drive thru at 8:40pm, they were incredibly rude and said it’s too late we are busy with online orders.
I will not be returning here.

Owner response