Tokyo Joe's - Union

I have ordered food from here more than 95 times.
In that full time only 10-15 times the food was edible.
Every time either the food is less, undercooked, no utensils, etc.
Today, for the Tofu bowl, the Tofu's are literally raw and very very very unhygienic to eat as it smells too.
No purple cabbage provided and all other veggies are stale.
Finally again no fork, tissue nothing is provided even if I wanted them.
If only I did not have dietary restrictions I would have never ever ordered from this place ever again.
Here is the picture of today's raw uneatable Tofu bowl. One more review within the same one for today (05/30/2024).
Ordered the same food big Tofu bowl and paid $22.31.
My bowl is not even half full it is even lesser than a medium size bowl and no one helped.
Also, some of theTofu pieces are raw not sure if it was forgotten to be in the oven.
Had to starve thoroughout the night.
Adding picture (the second one) for reference. Another one on 06/10/2024 undercooked and low amount of TOFU along with no fork or tissue provided (third pic). Thank you for the reply expected a better food this time but same old thing repeated.
Stale veggies, very very old chewy Tofu and the bowl was not closed properly and open on one end.
(4th pic 06/15/2024).
Finally this time the food is not only stale but rotten at the bottom mostly the bell peppers.
Total waste of money. One more uneatable order the 5th picture, stale, absolutely uncooked and raw, old Tofu exactly like rubber (06/23/2024). The last order from this store was on August 31st.
I never ever will order again and the food was really nasty this time.
Chewy old tofu at least a week stale veggies and all of them were microwaved such that it feels fresh.
Water was dripping out of the food indicating bowls were made earlier and frozen for days.
I am adding a pic the last one and will avoid this chain throughout my life.

Owner response

I went in to order a take out poke bento box for $16.40 plus tax and tip.
What a disappointment.
I paid for avocado as part of main entree and there was none.
I ordered spicy aioli sauce and got that terrible Hawaiian sauce with nuts.
The side of veggies was pickled (yuck) cucumber slices with shredded carrots. Service was prompt but not helpful.
I asked about sauces, drinks and such, but cashier had no idea how to answer. On brighter side, restaurant is clean and welcoming.
Have a kid’s menu and there’s ample free parking.

Owner response

The sauce was thick, like it had corn starch in it, which is in my bank.
The vegetables were raw instead of sautéed.
They did not allow any substitutions and the tofu.
Definitely looks better than it tasted and I doubt it’s organic, which means it’s likely genetically modified? Definitely felt low quality.
I do have a nice outdoor dining area.