Hamburger restaurant, American restaurant, Chicken restaurant, Fast food restaurant, Ice cream shop, Restaurant
Food & drink
Vibe
Cheeseburger
Sandwich
Burger
French fries
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Spent $80 on six burgers and six sides.I got my burger with a side of onion rings (I ordered sweet potato fries).The onion rings were my sons and were burnt so we took them back.My son’s burger took 20 minutes longer than the rest and came out with a few of the burnt onion rings on it.Then when we asked for the replacement sides of sweet potatoes and onion rings, they looked confused about us never getting them.I asked for a manager and he was also the cook.Gave me a piece of receipt paper as a business card.Horrible service and not great food.Do not recommend!
Owner response
Hi Jennifer, Thank you for your feedback.Can you please email us at reviews@smashburger.com and recount your experience, including details about the location you visited, so our team can follow up with you?
This location wasn't busy when I visited and it wasn't a great visit.There wasn't anyone at the counter when I came in and it took so long for someone to come to the front to take our order that I thought maybe they were closing early. After placing an order it took over 25 minutes to receive and it seemed like everyone else that was there had to wait a bit longer than expected at a 'fast casual' establishment.When I received my food it was OK, however it looked and tasted like it had been sitting under a heat lamp and definitely could have been better.The dining room wasn't very clean and many of the tables were dirty so I needed to clean off a table to sit and eat.I don't know that I'd return to this location again.
Owner response
Providing a smash-tastic experience is always our goal, Ashly Ulrich.We hate to hear we missed the mark and would like a chance to make things right.Please email us at reviews@smashburger.com and include the location you visited and a copy of your review, and we will follow up with you.We hope to hear from you soon.
Walked in to get a burger to go and it took an hour to get it because they kept making everyone's mobile order first and only when all of those were done did they give me my food.Which was somehow cold meaning it had been sitting.3rd time in a row with this experience and will not be going back to this location.Would give 0 out of 5 if possible
Owner response
We appreciate your feedback, Francisco Yao.Smashing orders in a timely manner is always our goal, and we hate to hear we missed the mark.Can you please email us at reviews@smashburger.com with details about your experience, including information about the location you visited, so we can get back on track? We look forward to hearing from you.
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