Chipotle Mexican Grill

I ordered dinner tonight for my family.
I brought it home and checked the food, and there was no meat in the tacos.
They didn't get the orders right.
I took them back, and they made it again, and the same thing happened even though the manager said she would do it.
One taco had a big clump of fat and no meat in the others.
Never order online again.

The cashiers are very rude, I didn’t receive all my items in my bag.
I went back 10 minutes later, and they refused to fix the situation in any kind of way either giving me my money back or replacing the items that was missing.
They told me since I did not have my receipt, they cannot help me or will not help me so I asked for their name so I could speak to their supervisor the next day and the girls refused to give me their name, said they do not need to give me their name and the only reason I did not have my receipt is because the machine had broke and I was not given my correct change so we were focused on the change and I was not focused on getting my receipt , I will never return to this location

Owner response

This lady had the worst attitude .
She got mad cause I pointed out that she put a blob of sour cream on my bowl and chose to not remake it .
She was rolling her eyes the whole time .
This place is unsanitary and dirty with the worst customer service GO SOMEWHERE ELSE!! Tried giving it another try but unfortunately I got a bug in my food and was rudely given my money back.
I'm so disgusted!

Owner response