Fast food restaurant, Burrito restaurant, Takeout restaurant, Mexican restaurant, Restaurant, Taco restaurant, Tex-Mex restaurant
I'm not a frequent customer of Taco Bell, but this will be the absolute LAST time I enter this establishment.My food was prepared, and the bag was literally thrown on the counter without so much as a hello from the young man who prepared it, and he walked away.Another young man asked who needed a cup, and the first gentleman stated, "Give it to him!" with a point.That gentleman placed the cup beside the bag and walked away without saying a word.So I waited for 10 minutes to be called to retrieve my order.That's when the 1st gentleman asked, "What is he waiting for?" So I addressed him and asked,"Are you asking what I'M waiting on? The lady whom I assume is managing the shift intervened and started explaining that the thrown bag was, in fact, my order.Had my kids not specifically asked for Taco Bell, I would have demanded a refund.This level of disrespect for themselves and for the customer is absolutely unacceptable.This entire shift needs to be retrained.ASAP.
On 04/14/2024, around 6 p.m., I visited this location. Ordered a big order normally I order close to $50 worth of food . The cashier messed up my order .I noticed when I pulled up. The manager on duty was rude and showed poor leadership. The staff remained professional why she talked crazy .But the crazy part was she didn't care that I heard her I felt really disappointed and disrespected because I come often. I won't be back at this location. Thanks for the experience. D.Scott
Owner response
Donita, this is Hospitality Memphis, the franchise owner of this Taco Bell.Thank you for your review.We will use this feedback to improve.
Shout out to the afternoon Friday team on 4/19.They were so warm and welcoming.They provided great service and really made my day.Thank you ny and the other staff.
Owner response
Hey there, this is Hospitality Memphis, the franchise owner of this Taco Bell.thanks for the review, Jamesha.We love hearing that.We hope to see you again soon.
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