Southern Hands 3624 Austin Peay-Raleigh

The cashiers were friendly and polite.
I got there a little before noon.
I ordered, the Meatloaf with Brown Gravy, which they** charge you fifty cents more for.
I was told, I just noticed it on my receipt.
Along with that my sides were Macaroni and cheese, with Yams.
First, I couldn't believe how cold my food was, everything was cold, I didn't realize it until I got home.
So, I warmed my whole plate up and I wasn't only but about five minutes from home.
I put it on two minutes, it still was not hot enough, the Macaroni and cheese, the Meatloaf was still not hot enough.
I don't know if it came out of the fridge from yesterday, but it was nor warm.
I'm not saying that it did, but after two minutes of warning my food up, it should have been hot.
So, let's get to the taste, there was none, it had very little flavor, especially the Macaroni and Cheese.
Even, the cornbread muffins flavor was off.
I don't know if there's a new cook in town, but that plate wasn't it for me. Signed: Surely Won't be Eating Sothern Hands Anytime Soon

I picked up my order, but I did not check it at the counter; I checked in my car.
2 empty containers were in my bag.
I went in and told the cashier.
Instead of apologizing for their mess up she told me I should have checked my bag.
I told her, it sounds you like are scolding me for not checking the order in front of you, but the cooks put two empty containers in my bag.
She said I guess they forgot.
I'm not upset because that's not me and anyone can make a mistake.
The right thing to do.....I apologize ma'am, would you like another vegetable in the place of the greens, they are not ready.
This should have been said before I left the counter picking up the food or I should have received a call when the order was placed online, but it wasn't, so it should have been said when I came back to the counter to tell them about their mistakes.
If you don't have common sense, please don't work with the public.
It just will not work!! I get home and the food is not good 🙁.
They are not the same as 4 years ago! I thought about why I haven't eaten there in years!!! I remember my last experience about 3 plus years ago.
I complained about the staff to the owner/ manager and he defended them.
They don't have the needed skills nor proper training.
Never again will I eat at Southern Hands.

Hands down one of the best if not the best soul food spot in Memphis the food is consistent throughout all locations I’ve been to.
The corn bread is amazing.
The yams yes always a hit.
And I always get the fish.