Sushi House & Grill

Name: Sushi House & Grill
Address: 13820 Old St Augustine Rd #145, Jacksonville, Florida, 32258, US
Telephone: (904) 260-8399
Price range: $$
Rating: 4.40

Japanese restaurant, Asian restaurant, Meal delivery, Takeout restaurant

Location: 13820 Old St Augustine Rd #145, Jacksonville, FL 32258, United States
Located in: Shoppes at Bartram Park
Phone: (904) 260-8399
Price: $$

Opening hours

Sunday: 12-9:30 pm
Monday: Closed
Tuesday: 11 am-9:30 pm
Wednesday: 11 am-9:30 pm
Thursday: 11 am-9:30 pm
Friday: 11 am-10:30 pm
Saturday: 11 am-10:30 pm

Food & drink

Vibe

Brown rice

Fried rice

Sushi

By owner

Street View

Menus and Prices

Add Your Review

Reviews

This is the best sushi Jacksonville!! My husband and I absolutely love the Golden Dragon and Batman Bomb, everything is always fresh, super delicious and prepared very beautifully!

The price on the menu was not the price charged in the computer.
I explained the menu price is advertised and it was illegal to charge more than advertised.
I refuse to patron an establishment that hopes you don't notice the extra charges.
I wonder how many loyal customers were ripped off.
The lady pretended it was no big deal.
Refused to refund the over charge and just acted like it was okay.
Actually it is illegal and even though the food and service were good they clearly rip off customers who are oblivious to these elevated prices with no transparency.
Shame on you.
The owners response is absurd.
I showed the lady at the counter the menu price and the receipt.
100% charged more than the menu.
She stated paper menu wasn't updated to match computer.
NOTHING MALICIOUS AND I STAND BY MY REVIEW.
THE OWNER IS MAD THEY GOT CAUGHT.
SHAME ON YOU.
The paper menu she gave me stated 10.95 and I was charged 11.95.
Showed this to your employee.
Your employee acknowledged the diggerence and attempted an excuse but did not refund.
The owner should walk up to the counter and look for himself at the menu at the desk handed to customers.
The owner should speak to the lady at the counter.
Don't attack me FOR telling the TRUTH.
Hey owner you can change the website prices at anytime.
Your computer register prices can be changed anytime but guess what...the menu you hand me in store had better match my receipt.
Its a Shady practice that there are three different prices for the exact same item depending on website..menu in store..or cash register..
get it together and make sure your prices across the board are the same for the exact same item.

Owner response

Hi there,could you please post your receipt and our menu prices here? If the charge was indeed not according to our menu prices, we absolutely do not allow such practices.
However, if this is not the case, please refrain from making malicious comments about us.
Thank you for your support.

I’ve pretty much become a regular at this wonderful sushi spot.
The staff is extremely friendly and the sushi is always fresh and delicious.

Reservations