Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 13920 Old St Augustine Rd, Jacksonville, Florida, 32258, US
Telephone: (904) 886-9554
Price range: $
Rating: 3.30

Mexican restaurant, Caterer, Fast food restaurant

Location: 13920 Old St Augustine Rd, Jacksonville, FL 32258, United States
Phone: (904) 886-9554
Price: $

Opening hours

Sunday: 10:45 am-11 pm
Monday: 10:45 am-11 pm
Tuesday: 10:45 am-11 pm
Wednesday: 10:45 am-11 pm
Thursday: 10:45 am-11 pm
Friday: 10:45 am-11 pm
Saturday: 10:45 am-11 pm

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Reviews

Came here for a school related event, food was fine but is not worth 10-20$ a person.
I had a chicken burrito bowl.
My food was barely warm and we dined in the restaurant minutes after ordering.
Despite the food, staff were friendly and were all working efficiently with the amount of people ordering.
The tables were also well cleaned and the restaurant in general was very clean.
Overall I probably wouldn’t come back but I’m not a fan of chipotle in general.

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

Never again.
I placed an online order at 7:20pm.
Pickup was at 8:10 almost an hour later.
When I arrived the place was crowded and filthy, every table was covered in bits of food.
After waiting almost an hour at 8:10 I asked the teenager behind the counter to check on my order.
He said it's going to be awhile.
I then asked him how I could get a refund and he told me to call 1-800-chipolte.
I gave up and left.
$30 waisted.
Thank God I didn't add guacamole to the burritos.
Honestly I'd rather go to Costco on a Saturday!!!

Owner response

Thanks for sharing your feedback.
Reach out to us here: https://www.chipotle.com/contact-us so we can help.

How long has the top been off of the ice machine? Don’t worry, I’ll clean the table off so my family can eat. The drink station is filthy.
What’s up with the box 📦 of forks? I’m confused. And looks like the grill is full of debris that’s been scraped off. Hold on.
Do you want me to empty the trash? Is a manager even on duty? 02/06/23 at 7:30pm.

Owner response

We appreciate you reaching out.
Please send us a message and we will contact you shortly: https://www.chipotle.com/contact-us#report-an-experience -Fia