Sandwich shop, Caterer, Fast food restaurant, Takeout restaurant, Restaurant
I was always taught to give a warm greeting when one walks into a place of business.You make eye contact, you say hello, sometimes you even wave.I did all these things when I walked into the Cheyenne Mountain Subway this morning.I made eye contact with the woman behind the counter as I greeted her vocally and waved (check the tape).She visibly scowled at me and went back to what she was doing and said nothing.I left immediately and went home to make my lunch instead.I don't want visibly angry people touching my food.My point is: we all know fast-food sucks and is very unrewarding except maybe to upper management.I worked fast-food for many years, and it is a garbage way to make a living...but don't act like it.Especially when I'm smiling at you and saying, "Hi".
Sandwiches I ordered last night were absolutely horrible.The lady last night forgot to add cheese to one sandwich, put mayonnaise on the sandwich instead of mustard, forgot the lettuce, burn the bread on both sandwiches and to top that off I got the surprise on both sandwiches when I got home to open them up.One case and it tasted like the food has been sitting there for a while.Never in 25 years of ordering at this location have I ever experienced that kind of poor customer service.Next day returned and talk to the manager.I was initiated a refund from the manager and informed that I cannot re-order anything else for 24 hours.The manager was awesome and he definitely deserves a five star.You see people who don’t care when they make your food, will cause issues with people you bond well with.I have no idea what’s wrong with these young people they hire nowadays.Clearly the passion is not there for customer service and great food anymore.It’s always issue after issue with orders and people simply not doing their job.What a shame of a 25 year waste at this location.And if I get a chance to redo another review, the five star does go out to Victor.He seems like he’s the only one who cares.
I used to be the AM at this location and yall need to just clean house and hire Tori back.I have never seen this many negative reviews for this location ever.Tori and I had this location at top notch when we were there.Our regular customers loved coming in and the new ones always came back! Do better.
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