Subway

Last night I ordered 3 sandwiches online and at check out after selecting to pay with Google pay, it took me back to the screen to select a form of payment.
I proceeded to call the store to see if my order was received because I didn't get a confirmation but my card was charged.
The girl was unable to find my order and told me they needed a confirmation number to verify my purchase.
I went to the store and the guy who talked to me was not willing to give me my food without a confirmation even though I showed him the screen where I placed my order AND my bank information showing where my card was charged.
He told me the charge would fall off in a few days and without a confirmation i would need to pay for my food.
So I asked if he would honor the coupon that I used online and he told me it was an online exclusive coupon(which it was...
But obviously ordering online was not working) feeling frustrated at this workers unwillingness to give me the food I payed for online, I left.
Upon returning home I tried again to order the food online with the ONLINE EXCLUSIVE COUPON, and the same thing happened again at the checkout, my card was charged but no order confirmation.
So, now I've been charged $40 for 3 subs, I returned back to subway and showed a girl this time what happened, and told her that I wanted my food and I was not willing to pay a 3rd time....
she walked to the back to tell the guy who previously helped me and they finally gave me my food and told me that the app and online ordering is terrible and unreliable and that I'd be better off ordering IN PERSON. Now how does that make sense? Subway sends out online/app exclusive coupons but screws you at check out and then the employees make you jump through hoops just to get the food you paid for not once but TWICE! I'll be sure to keep my eyes on my bank account to see if these two charges "fall off" my account like the guy said they would since I didn't get actual "confirmation" of said orders...
Subway needs to get there website and app working properly.
The app wouldn't even let me put a sub in my cart hense why I was ordering on the website.
For all the inconvenience and hassle of getting my food I definitely don't want to return to subway.

Owner response

Came one night in Feb.
2024 & cashier bumped hand hard & part of her finger had a little BLOOD.
She proceeded to wrap my sandwich & got a spec of blood on the wrapper! Decided to give place another try on 3/22/24 @ 1:30.
The heavyset guy w/ glasses was SWEATING profusely & talking directly over my sandwich.
Nice guy, but he repeated every topping I said & I was picturing SPIT flying onto my food.
To make it worse, I found a HAIR on my tomato when I got home.
I have black hair so it definitely wasn’t mine! DISGUSTING.
Considering calling the health department.
Especially after reading another review that said owner has asked employees to cut mold off of the cheese & there was also the mention of bugs.

Owner response

My favorite subway on the west side! The service was fantastic.
They care about how they make your sandwich.
They greet you as you walk in.
It is clean.
I will be back!

Owner response