Subway

Disappointing Service Experience at Subway - 2 Stars I recently visited this Subway location and unfortunately, my experience left much to be desired.
While the quality of the food was consistent with what I've come to expect from Subway, the lack of awareness and customer service displayed by the staff significantly impacted my overall impression. Upon entering the restaurant, I found the staff engrossed in a separate conversation, seemingly oblivious to my presence.
Despite being the only customer in the restaurant at the time, it took a good couple of minutes for any staff member to acknowledge my arrival.
This delay in recognition was not only frustrating but also reflected a lack of attentiveness on the part of the staff. As a customer, I expect a basic level of awareness and prompt service, especially in an environment where the staff is not overwhelmed with a rush of customers.
The fact that no one acknowledged my presence until a few minutes had passed was disappointing and did not create a positive first impression. While the eventual acknowledgment did lead to the preparation of my order, the initial lapse in attention left me feeling undervalued as a customer.
It's crucial for staff to maintain awareness of their surroundings, even during casual conversations, to ensure that customers receive the service they deserve. My visit to Subway was marred by the lack of awareness displayed by the staff, impacting the overall customer experience.
I hope that the management takes note of this feedback to improve the training and awareness of their staff, ensuring that future customers receive the prompt and attentive service they expect from a reputable establishment like Subway.

If I could give 0 stars I would I ordered online on the app.
My app let's me know my order is ready meaning my FOOD is ready and has been made or at least I thought...I get there, there's a long line and they don't have a pick up area so I have to wait in the line for them to tell me my order hasn't even been started yet.
I ordered 3 different subs, the woman making my food is just about done with my subs and let's me know they have no pickles or olives, in my opinion that should have been mentioned before starting my order since I'm sitting there waiting for it to be prepared ANYWAYS.
I'm just frustrated because this subway I've never had any issues, they used to have a shelf you could pick up the mobile orders as well and that's gone, makes me wonder how often this happens. Edit: I just got home opened my subs and half our ingredients other than olives and pickles aren't even on my sub.no onions, banana peppers (side note I didn't stand up there while they made my order because the other worker was working on the subs of the people walking in and ordering....

The worker was STONED OUT OF HER MIND.
Would not make eye contact and messed our sandwich up.
It’s one thing to be a little stoned and a completely other being so high you can’t work or serve customer properly.
Get it together.