Church's Texas Chicken

Where do I even start with this establishment.
My wife and I order the exact same order every single time we go here and it is never consistent.
There have been times where our biscuits have been left out, my wife’s mash potatoes were missing, my wife got mac and cheese instead of mash potatoes, I ordered all legs and I got all thighs, I have ordered original and have gotten all spicy and the list could go on and on.
I have even so much as have gotten under cooked chicken! I tend to be a really nice and level headed guy, I go back to this establishment hoping that they could just get it right.
Well tonight was my last straw.
I ordered my number 2 combo, 3 classic legs, med.
strawberry Fanta, and large fired okra.
My wife ordered a number 3 combo, 3 classic chicken fingers, med.
Dr.Pepper, and a large mash potatoes.
When we got our food from the drive through we parked because we had realized they had given us a regular mash potatoes instead on a large.
When we got home and started eating I had realized not only did they not give me all legs, they also only gave me 2 chicken BREAST!!! I will NOT be coming here again and will be making and extra drive to go to the next closet one near me.
Deeply disappointed.

Alright, I've heard and reviewed the criticism of this chicken place, and I have stopped in for the 3rd time in 5 weeks and at different times and days, including today.
As you can see, I get several reviews of places I eat at or visit, so today is no different.
Since today was America's birthday, I stopped in and ordered a 12 piece.
I looked around and I used to drive through this time and it wasn't too busy.
The young man that helped me I believe his name was Daniel was very courteous and professional.
I noticed a co-worker behind him who I think was a manager on her cell phone but she wasn't on it very long and I think she just sent a message to someone and got back to work.
Took a couple of photos of them.
I get home and I sat down to inspect the chicken before I served it to my guest.
I did this to see if the criticisms that others posted held and he valued to their comments and I did not find that.
The chicken was properly cooked there was no color of any pink that I could find it was freshly baked and seasoned well.
To the staff employees of Church's Chicken I congratulate you on a job well done.
To the customers that frequent this restaurant or Eatery, I don't doubt your comments but I do doubt the service that you're getting and for now I'll call this a hit and miss because all three times that I've been there within the past 32 days it has been all good experiences.
I wish you all the best and Church's Chicken keep up the good work.

Went last night and the chicken was VERY VERY HARD! told the employees if they can replace it for fresh chicken and told me they can’t because they already turned off the fryer and it was 8pm and they close at 10pm! I told them then I wanted my money back and told me they can’t because it’s a new system and they don’t know how to work it unbelievable! Told me to go Monday and talk to the manger and I did and she didn’t want to refund me my money or re-make me my food told me why didn’t I bring the food back? I DID and they couldn’t replace it.
Because they had no more chicken! WORST PLACE EVER! Manager is very rude don’t waste your time here I will be contacting Corporate.