Steak 'n Shake

My food was good - it was pretty salty though.
I ordered the burger and fries.
I also got a strawberry shake and it was good! I feel like the interior is much more fast food oriented now, opposed to the restaurant style of the past.
I liked this since it was a quicker experience, and you do not have to leave as hefty of a tip since there is essentially no service aside from the food runners.
You can easily order your food on the kiosk which I enjoy - you can see pictures,calories, and customize the meal to your satisfaction.
🍔

Is S&S making a comeback?! If it's been a while, self-service ordering, scan your QR code for soda or tea, and they yell out your name for pick up or deliver to your table.
Food was fresh, perfectly cooked, hot and delish.
Clean restrooms and dining room.
Very impressed.
This will be our new fast food spot.

After Steak ‘n Shake announced they were doing some “huge” remodeling and structural changes when they were closed for a long time, I expected it to be at least an improvement.
Not much to say.
Just really sad and disappointing now. You walk in, there is no longer a hostess/waiter to seat you.
Instead you order at one of the several kiosks, get your receipt and sit down.
On the screen you’re prompted on a separate page to tip.
Not sure who you’re tipping exactly.
You now order from a tablet, food gets dropped off, then you eat and clean up the table yourself. Main counter has now been turned into a diy station where you get your own sauces, drinks, etc., typical of most fast food establishments.
This wouldn’t be a negative, but after the way the restaurant ran previously, this is a massive downgrade.
Condiments were all completely out except for mustard, which tells me they don’t have someone checking the front lobby often. Food came out somewhat quickly compared to their old speed of 7-10 business days.
I don’t know if it was nostalgia, even if it was only 3 or 4 years since my last visit, but I will never again eat at this restaurant.
It has taken some of the highest dips in quality I have ever seen.
The burger was absolutely atrocious.
I remember actually enjoying the burgers and fries even several years ago, and now I fought to even finish half of mine. Then we come to the milkshakes.
The disappointment is immeasurable.
They still come in a large glass cup, which is surprising as they’ve gotten rid of most other nice amenities, including plates in lieu of baskets, plastic silverware instead of metal, etc.
So now instead of getting the long metal spoon with the shake you get a plastic one you get yourself.
Not a big deal, but again, a downgrade to save money I guess.
My wife and I both got the chocolate shake.
I’ve had their shakes dozens of times in the past, always have gotten chocolate.
I don’t know if they’ve changed the recipe or suppliers or what, but I couldn’t even finish a quarter of it.
I thought for sure they put some kind of low quality peanut butter or something in it because it has an overwhelming burnt peanut taste.
They assured me there was not peanuts in it. This restaurant has chosen to eliminate staff, massively downgrade the quality of their food, and make massive changes to their restaurant that made it unique.
Why would I waste that much money to go here when the food is bad, service is literally nonexistent other than them bringing the food from the kitchen, and having to ask for normally stocked items? There is a Freddy’s and a Jaggers within driving distance that is miles ahead of them on everything.
You have a barren restaurant that is going to eventually fail because this huge restructure you’ve done was just a way to try to eliminate as much cost as you can in every aspect, mainly staff and food quality.
A real shame because this used to be one of our favorite spots, now we will just wait for it to go out of business.