Pizza Hut

I placed an order at 4:30 to have it delivered at 6:30.
At 6:46 I tried to call because I still didn't have it.
I selected option 3 and it rang and then rang busy.
I called back at 6:48.
Same thing.
At 6:49 I got a text saying my order was turned over to Door Dash and would arrive at 7:26.
At 6:50 I called again, I selected option 2, it sent me to the store, it rang a while and then rang busy.
At 7:18 I got a text that Door Dash picked up my order and it'd be here at 7:26.
At 7:47 I called Pizza Hut to say I still didn't have my order.
Same as before.
At 7:53 I called again.
Same thing.
At 7:59 I called Door Dash.
He said he didn't speak English.
Finally at 8:03 my order showed up, burned, cold, and disgusting looking.
It was HORRIBLE.

Delivered the wrong order.
I called the store location and no one would answer the phone for almost an hour.
Finally someone answers and I get in touch with the store manager.
He says he will refund the order even though all I wanted was the pizza that I had ordered.
Given how late it was at this point I acquiesced.
However, he lied and the order was not refunded on my card. You're rolling dice ordering from this location; if they mess up you won't be able to contact anyone.
If you do manage to contact someone they will lie to you apparently.
I'll be contacting my card issuer about a charge back regarding this matter.

I ordered the new MELTS right before leaving work.
They said it would take 10 minutes to prepare, food was ready when I got there.
I wasn't sure if they had a drive thru on the side of the building so I called again when I arrived because the lady that took my order Said customers are not allowed inside.
I thought maybe they would bring it to my car.
So when the guy answered my call I asked did they have a drive thru, and that I was there to pick up my order, he said yes, I could come in, he said they have an answering service that keeps telling the customers they aren't allowed to come inside which may be the case for the new location located in LaGrange..
so I guess there's some sort of confusion.
Other than that, all was good.
The MELT was very good, it's loaded with parmesan or Romano cheese on the outside of the crust.
There's lots of cheese and meats inside, the dipping sauce was very good too..it's like a marinara, but a thinner consistency.
Overall good experience.
Parking right in front of the door, convenient location in the shopping plaza a few doors from Dollar Tree