Tropical Smoothie Cafe

Had the spinach, feta & pesto wrap.
I enjoyed it.
Music a bit loud though food was good.

I come here often, I love this place! Today the assistant manager which I later found out it’s the Gm daughter I guess she decided today she’s going to be nasty to me! I never had a problem with no worker here… they are happy to see And know my order by heart.
I would like to contact back from the regional manager of this establishment.

TLDR: unfairly banned To Whom It May Concern, I hope this message finds you well.
I wanted to bring to your attention an experience I had at your establishment recently.
Firstly, I must express my disappointment in the lack of communication regarding an incident that occurred during my visit.
It's disheartening that I haven't received any outreach to address the concerns I've raised. On February 26th, I visited your cafe and had a pleasant interaction with one of your employees while ordering a Blueberry Bliss smoothie.
She recommended that I download the app to receive a discount and a free smoothie the following day, a promotional offer I also noticed on your website.
This initial encounter left me with a positive impression of your establishment. However, my experience on February 27th was marred by unprofessionalism.
Despite following the instructions to download the app, I did not receive the promised free smoothie.
When I approached the employee for assistance, her demeanor towards me was rather rude.
I understand the limitations she may have faced, but her dismissive attitude was unwarranted and left me feeling unwelcome. Subsequently, I requested to speak with the manager regarding the matter.
To my dismay, the interaction with the purported manager only escalated the situation.
I felt a sense of malice and hostility from her, which was deeply unsettling.
She suggested that the offer might not have appeared due to a timing issue, advising me to wait.
I complied with her instructions, only to be approached by a security officer and asked to leave the premises, leaving me utterly perplexed and embarrassed. Following this incident, I attempted to seek clarification by contacting your helpline on February 29th.
Unfortunately, the response I received was unsatisfactory, with no clarity provided regarding the situation.
I was again escorted out.
I am left feeling perplexed and disappointed by the lack of resolution or explanation. Despite these challenges, I want to emphasize my continued interest in doing business with your cafe.
However, I hope that steps will be taken to address the issues raised, particularly regarding the treatment of customers by your staff.
It's crucial for businesses to uphold standards of professionalism and customer service. I appreciate your attention to this matter and look forward to hearing from you soon to discuss a resolution. Sincerely, Josh Pennington

Owner response