Fast food restaurant
Came thier yesterday to order food .I ordered a medium cheese tots and a medium cherry limeade.I get to my job and start getting and after eating a bite of the food I look to my left.And notice a huge black hair wrapped around one of the cheese tots.I immediately threw them away including everything.What a waste of time and money .I tried calling and some lady answered.I ask to speak to a manager and she tells me that the manager will be gone for the next 30 mins or so..it's like I don't have time to wait.So I explained to her their was a issue with the order and she reassured me that .She " processed a refund ".But my bank is still pending for that transcation.Do y'all not hair nets or follow safe food handling.Or do y'all just have nasty people who work here and think it's ok to tamper with peoples food.Do you not check ti ensure thiers no issue with the food that y'all are handling out .I mean how can you put chesee tots in a wrapper and not see the 2 inch hair wrapped around it.
Owner response
Thanks for letting us know about this.Please reach out to our customer care team at tel:18666576642 or https://www.sonicdrivein.com/contact.They're available to help 24/7.Thank you!
Great food and service.food was hot and employees informed me they didn't accept apple pay.Told me I was able to download their app! Love it.
Owner response
Thank you so much for sharing!
Me and my husband was trying to order and someone is rushing us to complete our order we wasn't finished ordering he was being very rude
Owner response
Sorry to hear we disappointed you! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report.We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
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