Chipotle Mexican Grill

Name: Chipotle Mexican Grill
Address: 9600 I-35, Austin, Texas, 78748, US
Telephone: (512) 291-1057
Price range: $
Rating: 3.40

Mexican restaurant, Caterer, Fast food restaurant

Location: 9600 I-35, Austin, TX 78748, United States
Located in: Southpark Meadows
Phone: (512) 291-1057
Price: $

Opening hours

Sunday: 10:45 am-11 pm
Monday: 10:45 am-11 pm
Tuesday: 10:45 am-11 pm
Wednesday: 10:45 am-11 pm
Thursday: 10:45 am-11 pm
Friday: 10:45 am-11 pm
Saturday: 10:45 am-11 pm

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Reviews

Great location in Southpark Meadows! Pretty accessible off i35 in South Austin. Chipotle always hits the spot! Between their burritos, bowls, and salads, I always feel a bit more healthy after trying their food.
Their chicken and steak is always a great option. I have come across a few times where I’ve done mobile orders, and they’re not ready at the time it states.
Usually has me wait an extra 10 - 15 minutes, but I know the crew is trying their best.
Shoutout to the night crew that helped me with my order earlier tonight!

So Chipotle chose to poison me today by adding guacamole to my order even though I didn't not request it.
I am severely allergic to avocados.
I placed my order and it was supposed to be ready at 7:20 pm and it was 10 minutes late.
I made it all the way home and couldn't eat my food.
When I attempted to make a complaint the only option was to speak with a chatbot.
Thanks for ruining my evening and almost killing me.

Owner response

We would like the opportunity to follow up on this as soon as possible.
Please contact us directly: chipotle.com/contact-us -Sheldon

Did not feel welcomed here.
We walked in around 8:30pm to dine in.
All chairs where put up on ALL the tables.
We ordered our food and wanted to redeem one of our rewards (chips and guac) they did not have the chips therefore I was not able to redeem and LOST my reward.
On top of that they included a guacamole and charged us for it.
Also when customers were walking in to order they were being told that they were closing in a few min.
Also told other customers that they were closed for 10 min while they cleaned the serving bar.
Just no happy with this place.
Oh and customers could not make use of the bathroom.
The hallway that leads to bathrooms was blocked with a few high chairs.