Hamburger restaurant, American restaurant, Chicken restaurant, Fast food restaurant, Ice cream shop, Restaurant
Well I've tried contacting Smashburger twice with no reply.Cashier didn't seem to like being there, very standoffish.Ice cold fries, Ice cold onion rings, I had to get my tray because the cashier walked away.When we got the new fries they were DRENCHED in oil ugh.THEN my bacon was not cooked( I asked for crispy) tons of mayo( I asked for light mayo) but the icing on the cake was the hair in my ranch dressing. I told one of the cooks...he replied " I'm having a hard time training people". A lousy way to spend $27!! I would LOVE to be contacted. Still no contact from anyone...Unacceptable Smashburger
It’s kinda funny how long it took.People waited and asked and left and laughed and swarmed around while we all waited 30-45 mins.It was kinda amazing.I ended up leaving before my order was finished.I think I put it in at 5:30 am it’s now 6:15pm and I’m walking out.
Owner response
Hello Demetrious, Thank you for your feedback.Smashing orders in a timely manner is always our goal and we hate to hear we missed the mark.Can you please email us at reviews@smashburger.com with details about your experience, including information about the location you visited, so our team can follow up with you? We hope to hear from you soon.
I am sensitive to lactose and gluten, yay me! I love their choice of foods, there is a wide selection for people with my conditions.Prices are a little high with a la cart only, and combo choices would be nice.We place orders ahead and you can't always trust the app ready time (15 min is more like 30 min at busy times).I don't dine-in, it is small inside but nice.Overall I would recommend Smashburger, even if you do not have sensitivities to food.
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